account stolne

Hello Dylan Boyd1,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, your account was hacked and information on your account was already managed by the hacker. Let us check and see on what we can do to help resolve your concern in a timely manner.

Before we go any further, I would like to set your proper expectations that Microsoft accounts are fully managed and handled by an automated server and we don't have manual access to it because Microsoft really takes our security and privacy very seriously. This means that support agents and advocates here on community forum and other support channel can't do more than you can do for yourself with the account recovery form. The questions are intended to verify ownership of the account. We do not have the ability to send password reset links or provide other ways to access or change account details.

I can hardly imagine the amount of time and effort you should have invested in trying to recover your Microsoft account on several occasions. Since the hacker managed to change the information on your account, it is nearly impossible to recover the account and what we can do to prevent it from happening again is to make your new account and other accounts safe and secure to strengthen against attack. See: How to help keep your Microsoft account safe and secure - Microsoft Support



Thank you for choosing Microsoft. Stay safe!





Sincerely,

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

the form recovery process is not immediate and requires waiting for microsoft evaluation, and is the safest way to get the account back.

https://support.microsoft.com/en-us/account-bil...

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

You should register your account in the country in which you are physically located.

You can follow the steps here: https://support.xbox.com/my-account/microsoft-account/lost-password-solution

If you mean, add your account to a console, you can follow the steps here: https://support.xbox.comhttps://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one