Account Stolen - Please help

Discus and support Account Stolen - Please help in XBoX Accessibility to solve the problem; My Microsoft account has been hacked and stolen. I can now login with my normal email and Gamertag, but everything is gone. All of my games,... Discussion in 'XBoX Accessibility' started by DaltonBritt1, Dec 21, 2021.

  1. DaltonBritt1
    DaltonBritt1 Guest

    Account Stolen - Please help


    My Microsoft account has been hacked and stolen. I can now login with my normal email and Gamertag, but everything is gone. All of my games, Gamerscore, everything I’ve purchased or played for 15 years or so. I filled out a form and submitted for file transfer, but I haven’t heard back. I need help! I can’t seem to get to talk to a real person.

    :)
     
    DaltonBritt1, Dec 21, 2021
    #1
  2. DaltonBritt1 Win User

    Account Stolen - Please help

    I was able to “recover” my email and Gamertag, but it’s completely empty. It’s as if somebody stole it, took everything, and then transferred it all to a different account. Then released my Gamertag and email back to me, but with nothing on it. I have a case number, and they said they were looking into a file transfer, but I haven’t gotten an update in a couple days. This is a really big deal, and I don’t know what else to do. The support feature is terrible. You have to go through a bot chat that just sends you to articles. And most of the topics aren’t deemed worthy of a phone call. I just want to talk to a live human being to get this handled.
  3. DaltonBritt1 Win User

    Account Stolen - Please help

    Yes, they did call me and I explained my issue. I had a pretty hard time understanding the person on the other end, but I did get a case number sent via email. Nothing since then.
  4. DaltonBritt1 Win User

    Account Stolen - Please help

    Thank you so much. I have since recovered my gamertag and email, but everything is gone. All my games, saved data, profile, everything.
  5. XBF-JoannaDark Win User

    Account Stolen - Please help

    Hi DaltonBritt1,

    Thanks for reaching out to the Xbox forums! I am sorry to hear that you are struggling to recover your Xbox purchases and gamerscore. I am more than happy to help and look into this for you. Please keep in mind that anytime account recovery forms are submitted, we want to ensure that we are not releasing information or content so quickly and constantly protecting our gamers. I have reached out to one of my colleagues to assist me and provide me with some additional information that I can provide. We appreciate your patience, and due to the holiday, we have a higher volume of cases. While I look into this for you, please look at this article What to do if your Xbox gets stolen | Xbox Support and then follow step 3 to see if you can view your previous purchases. As soon as I hear back from my colleague, I will repost and update this thread. Thank you and have a wonderful holiday.
  6. TheDarknight08 Win User

    Account Stolen - Please help

    Hello DaltonBritt1,

    As mentioned before, this process can take some time, especially when it involves accounts, personal information, and missing entitlements. Did you ask the person who assisted you on the ETA for the type of situation? I would keep that case number and if you haven't heard by the end of the week, call back to find a status update.
Thema:

Account Stolen - Please help

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