Account Stolen, getting "We couldn't find an account with that username. Try another, or...

Hello, Oprea C. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear your account was compromised.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, you can try retrieving your account by following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of those methods work, I regret to inform you that this means the hacker managed to change all your account information. Therefore, it's not possible to recover it.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I'll remain attentive to any other inquiry you may have.

Regards,

Arturo.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

If I may ask, did you remove the primary email address of your Microsoft account prior to this error?

According to a fellow independent advisor, Diane Poremsky [ M365 MVP ]: You will need to contact Microsoft to have the address restored to the Xbox account.

Use the contact links at the bottom of this article: https://support.microsoft.com/en-us...-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

For reference link: https://answers.microsoft.com/en-us...-account/1ea46aa9-8017-4093-b3d3-669ba76dce50

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I didn't receive any mail from Microsoft regarding my Microsoft account deletion.

I tried filling the recovery form but it said that "The Microsoft account you've entered does not exist"What am i suppose to do i don't wanna lose my microsoft account

Greetings, and welcome to the Xbox Community! Connect with players from around the world, get help when you need it, and share your gaming journey.

From what you’ve shared, it looks like your account might have been deleted because of inactivity or possibly even hacked (this most likely since your account is recently created).

That message saying, “We couldn’t find an account with that username,” usually means the account isn’t in their system anymore. If you try to create a new email with the same username, it’ll probably say something like “that username already exists” or something similar. That’s normal because Microsoft doesn’t recycle email addresses, they block the username from being used again.

Here’s a post from one of our MVPs that explains what you’re dealing with in more detail: https://answers.microsoft.com/en-us/msoffice/fo.... Give it a look, it might help clarify things.