account status profile is correct

Hello L3G3NDARY SP4D3,

It looks like you are being affected by a known issue where user's billable account information is corrupted and sent incorrectly. We have escalated this issue to another team to resolve. However, I see that you recently received a deposit on the 12th before
the error resumed again on the 26th. Can you recall doing anything with your billable accounts that may have brought a change with your deposits? This information may aid in assisting our other team with their resolution. We see that this error caused a failure
on September 28th, your deposit succeeded on the 12th, and then the error caused another failure on the 26th.

Hey BloodHunter

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with your profile status.

If you haven't already, I would recommend that you try to
remove your account and re-add it and see if that helps reset your status of your account to the correct state.

Give this a try and let us know if this works for you!

well the account you are posting from is still silver if you recently updated your gold status it takes time for the system to catch up you can speed up the process by running a system speed test or delete profile (profile only!) and download it again this
way you are getting a fully updated version that SHOULD have now show the correct gold status then you will get those games for gold free games, good luck!

Hi CenturionXXI,

It's likely that the login status of the Microsoft Account which has the active subscription changed from the Microsoft Store app. I'm pretty sure the Xbox (beta) app uses the account signed into the Store app for verification purposes.

Open the Microsoft Store app and click on the profile icon in the top right corner. Confirm that the correct account is logged into the Store and then verify it is the same account you are logged into the Xbox (beta) app. If the correct account is signed
in, then simply log out of the Microsoft Store app and then log back into the Microost Store app.

The Game Pass subscription will be linked to the MS Account that has purchased or redeemed it.

Make sure you are sign into that account and then you can either visit the Game Pass app or the Store, any game that is available on Game Pass will be available for download if your using the correct account.

What you can also do is check youare signed in with the correct account. When you run the app you can view this by running the Xbox Beta PC app, click on your profile picter, select settings, and then check the subscription status.