Account Status: Attention Needed Your deposits aren’t going through!

Phase Shadow · Feb 4, 2017

Attention Needed
Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum.

Why is this issue not fixed. I talk to the support team last month and confirmed everything was fixed so why wasn't the deposit made or I can't even request one due the error blocking the button.

:)

SuRyunJ · Feb 4, 2017

My Account is still Attention Needed

I already update all my billing and personal information correctly.

However, my account status is stall "Attention Needed"

How can I fix it?

Thanks.

Account Status:

Attention Needed

Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

XBLRewards3 · Feb 4, 2017

Attention Needed. Your deposits aren’t going through!

Hi SiRKynos. We see that your deposit issue started August 2016. You don't have the issue that others are having with the multiple accounts which is being worked on by the Payment Operations team. Your issue is that your Rewards and Xbox Live currencies
don't match. The region when you signed up for the program is USA, while your Xbox Live locale now is not. To fix your issue, opt out of the program, wait 48 hours, and re-enroll. This will switch your Rewards locale to your current Xbox Live locale. Once
you do this, reach out to us again and we will recover your pending Credits. Do note that we can only recognize purchases and actions made in your Rewards locale, so if you are making purchases in multiple currencies, we will not recognize them.

XBLRewards8 · Feb 6, 2017

Hello Phase Shadow,

Our system cannot complete a deposit because we are receiving billable account information for a region that does not match your Rewards Account region (CAN). Since this information does not match, we cannot complete a deposit. This is a database error that
we are working on resolving with another team. Due to security concerns, we do not have full access to that database, so we must rely on the team with access to provide their solution to this issue. We apologize for the inconvenience. Once this issue has been
resolved by this other team, your deposit should complete as expected.

XBLRewards8

Hello Phase Shadow,

Our system cannot complete a deposit because we are receiving billable account information for a region that does not match your Rewards Account region (CAN). Since this information does not match, we cannot complete a deposit. This is a database error that
we are working on resolving with another team. Due to security concerns, we do not have full access to that database, so we must rely on the team with access to provide their solution to this issue. We apologize for the inconvenience. Once this issue has been
resolved by this other team, your deposit should complete as expected.

VoDkA PeTey

I have the same error. This is the response I got ....

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

XBLRewards3

Hi zOmBi3cLoWn. Your deposit issue started occurring with your June 8th 2016 deposit. Unfortunately, there is not yet a resolution to your issue. The Payment Operations team is working on a fix. Once there is one, we will make a deposit to your Microsoft
account. Apologies for the inconveniences.

zOmBi3cLoWn

Oddly enough, I now see that I just got a deposit yesterday, the first in a long time. But my rewards dashboard still says there is trouble making a deposit.

DoD ElderBrujah

I have the same issue... haven't had a deposit in about 18 months, have made numerous posts here, but they never seem to show up. I have over 88,000 credits waiting to be deposited.... would love to recommend this program... but seriously? No one can fix
this issue?

Account Status: Attention Needed Your deposits aren’t going through!