Account Settings

ASHY12171 · Dec 27, 2015

My son has had a Live Gold account for some years but he wants to use it to aquire "Thief" for free on his new XBox One

When he tries it says you must get a parent to sign in & select your gamertag........ & change the settings. This is not allowing me to do this. I have checked my subscription & my date of birth is correct - IE definitely set at adult so I don't understand
why it's asking for an adult intervention.

Can anyone suggest anything?

:)

Fullmetalpanic009 · Dec 27, 2015

Setting up accounts for family members

Hey, thanks for the tip, I haven't setup any guest account so my wife and I use the same account. Even when my friends come over to play they use the same account. Now I can have them log in on the guest account instead.Click to expand...
Click to expand...

Welcome to the club. Did the same thing earlier. well mostly for my kid.

kevin · Dec 27, 2015

How to change Xbox LIVE online safety and privacy settings

You are allowed change the online safety and privacy settings for any profile on your console.

How to change your safety and privacy settings

Steps to follow:

First, you have to go to the My Account page

You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.

Go to Settings and Preferences and select Privacy and Online Settings.

Now change the settings.

How to change your child’s safety and privacy settings

Steps to follow:

First, you have to go to the My Account page

You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.

Proceed to Settings and Privacy and press Child.

Note: You’ll be asked for the parental Microsoft account in order to make changes to the child account’s safety settings.

Now change the settings.

SingCongButas25 · Dec 27, 2015

Try to contact support so they could check your account to confirm if yours is indeed an adult account or a child account. They could also check which email is your parental email in case your account is a child account. You just need to sign in that email
to change your privacy settings.

Cpt Flappy · Oct 31, 2018

if you are of age and the date of birth for the account was set correctly its possible your account was not graduated correctly. contact support and once verified into your account they will be able to see if the account was graduated. side note if your
account originally had a birth date of something like 1/1/2002 and it was later changed to something like 1/1/1990 the child account settings will still be based off of the original date of birth set on the account.

bowski477

There is no way to change the birthdate on an Xbox account once it is created.

You can learn about privacy and content controls on his account
HERE.

Cpt Flappy

if you are of age and the date of birth for the account was set correctly its possible your account was not graduated correctly. contact support and once verified into your account they will be able to see if the account was graduated. side note if your
account originally had a birth date of something like 1/1/2002 and it was later changed to something like 1/1/1990 the child account settings will still be based off of the original date of birth set on the account.

SingCongButas25

Try to contact support so they could check your account to confirm if yours is indeed an adult account or a child account. They could also check which email is your parental email in case your account is a child account. You just need to sign in that email
to change your privacy settings.

DanielKing221

Hi there!

Please verify that the account of the user says that the user is over 13 years old and if it has a parental account, make sure the purchase has been approved by the parent account

MisterBalloons

Hey Venialline,

The password may be different for your Microsoft account versus the email account. You may want to try

resetting your password and try signing in again.

Keep us posted if you are still experiencing issues!

Account Settings