Account says it's unbanned, still can't send messages or play online multiplayer games

FaZe Falchion · Jan 23, 2018

I recently received a 14 day ban on my Xbox account, that was due to expire today. There are no active suspensions on my account on enforcement.com, and the virtual agent said there are no suspensions. However, I am still unable to play online multiplayer
games, or talk/ message any of my friends, except on the Xbox app, in which case I can message friends. Is there anyone who could possibly help me with this.

:)

AirCorey25 · Jan 23, 2018

Past suspension

I got unbanned on July 25. But it still says that I can't play online or I can't be an parties or I can't send messages. Can u please fixed this problem. Thank u

bros3ph22 · Jan 23, 2018

Still can't do anything

I got unbanned at 3:27:33 on 7\15\17

But I still can't play or send messages

Dadwhite · Jan 23, 2018

Hi sorry to here about your problem. Please try these steps to resolve your issue:

First check the enforcement site to verify that all suspensions are really over: https://enforcement.xbox.com/en-US

If all suspensions are expired, and you are therefore clear, try the following steps:

Remove your account from the Xbox.

Give your Xbox a power cycle.

Add your account back into the Xbox.

Attempt to use the social features now.

I've had someone else tell me that they had to try these step twice before it refreshed the console so it knew the ban was over.

Dadwhite

Hi sorry to here about your problem. Please try these steps to resolve your issue:

First check the enforcement site to verify that all suspensions are really over: https://enforcement.xbox.com/en-US

If all suspensions are expired, and you are therefore clear, try the following steps:

Remove your account from the Xbox.
Give your Xbox a power cycle.
Add your account back into the Xbox.
Attempt to use the social features now.

I've had someone else tell me that they had to try these step twice before it refreshed the console so it knew the ban was over.

A Blue Illusion

If you're trying to connect to the servers to play online multiplayer, that is the problem. You need to subscribe to Xbox Live Gold in order to play online multiplayer games. I'm not sure if those games have a single player option or not, as I don't play
them.

Your account is showing as silver, here, which means you can find friends, send messages and probably other things as well. Not sure of everything you can do with a silver account, mine has always been gold, but I do know you can't play online games with
others. You need a Gold account in order to do that.

FaZe PaUz

I can't send messages i've been sending messages that is Cussing. I have to take days so i could get unbanned.,

SammyC1971

Hi Francia, the message says

' The Microsoft account does not have permission to join multiplayer games'.

I have tried every troubleshooting guide and tips found online from other gamers and official sources but I still can't connect them. Thanks, Sam

Bon3zz1001

[quote user="OBEY Banana"]

But it still says I'm a free member and I can't send messages and stuff.

[/quote]48 hour passes don't give you all the gold privileges. They simply let you play online.

Account says it's unbanned, still can't send messages or play online multiplayer games