Account says I need to renew gold when I payed for it this month.

Discus and support Account says I need to renew gold when I payed for it this month. in XBoX Accessibility to solve the problem; I payed for a month of xbox live gold on 8/24/2021 however when I launch online games i'm prompted with please renew xbox live gold. I'm on pc trying... Discussion in 'XBoX Accessibility' started by RichardMcDonell, Nov 6, 2021.

  1. Account says I need to renew gold when I payed for it this month.


    I payed for a month of xbox live gold on 8/24/2021 however when I launch online games i'm prompted with please renew xbox live gold. I'm on pc trying to play Forza Horizon 4, but I cannot because Microsoft has issues with my account. I don't quite understand why I can't play a digital game on my pc that I bought for $60 simply because microsoft constantly has account problems. Tired of it. If anyone knows of a fix please let me know.

    :)
     
    RichardMcDonell, Nov 6, 2021
    #1
  2. Nursemorph Win User

    Account says I need to renew gold when I payed for it this month.

    Did you buy the game?
    From the OP's initial post:

    "I don't quite understand why I can't play a digital game on my pc that I bought for $60"
  3. SammyVS Win User

    Account says I need to renew gold when I payed for it this month.

    I'm Samy an independent advisor.

    Welcome to the community. How are you, Richard?

    This game does not need Live Gold to run on PC. You must purchase the game or have a Game Pass PC/Game Pass Ultimate subscription to use the game on your PC.
  4. Farscape247 Win User

    Account says I need to renew gold when I payed for it this month.

    i would go to programs and features and find forza, select advanced and reset the app. obviously we all know you don't need gold, but if you ever had gamepass pc then the game licence from gamepass overrides your owned licence while subbed and sometimes gets stuck.
  5. RichardMcDonell Win User

    Account says I need to renew gold when I payed for it this month.

    I know that, when I open the game I get a windows pop up in the middle of my screen telling me I need to renew gold or restart the game. Every time I restart I get the same message.
  6. RichardMcDonell Win User

    Account says I need to renew gold when I payed for it this month.

    Well I tried resetting it multiple times, and the same message pops up. I uninstalled as last resort and now I can not reinstall because Microsoft thinks I do not own the game. I believe this has to do with a game pass trial I tried a month back that has ran out; as you mentioned. It sucks that I trying a cloud based platform completely screws up my local hard drive games. If you have a number or email I can call to resolve this with Microsoft directly that would be appreciated.
Thema:

Account says I need to renew gold when I payed for it this month.

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