Account safety escalation

MysticShadow731 · May 5, 2025

I have a compromised account that I got microsoft support to escalate to the microsoft account safety team, They sent me an email asking for information to prove im the account owner and i did reply with the said information. But I keep receiving emails from a bot stating that they haven't received any emails. but every time Ido email them I get a message from the bot saying thank you for your patients your ticket is open. this is a really frustrating situation as its been 7 days since the hacker took over the account and I have no way of contacting a "human" from the account safety team". so if anyone can help or advise I will be very grateful

:)

Janice V.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. It's possible that they haven't received your email, or there may be a system-related issue causing the delay. I recommend reaching out directly to Xbox Support for further assistance, as they have access to the necessary tools to investigate the matter.

To reach Xbox Support, you can reach them at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

Hope this helps. Let me know if you need further assistance.

Venom

Hi ,

I hope you're doing fine today.

This is with the Executive Escalations Team at Microsoft's corporate office. You recently wrote about your dd and I was asked to investigate.

It will be a pleasure to help you as much as possible. In this case, I can proceed on helping you by escalating this request with our Safety Escalations team regarding the banned account. However, about the banned device, you should communicate directly with enforcement team and explain your request.

If you want to proceed with this escalation regarding your banned account, please confirm the email address linked to the account in question to proceed with further actions.

I look forward to your reply. Until then, have a great day!

Sincerely,

Edit

I removed some parts of the email for a bit of privacy)

Zombie4Life666

Try to use this site for assistance.

https://beta.support.xbox.com/help/family-online-safety/enforcement/types-of-xbox-enforcement-actions

Also try to contact customer service to escalate it up to the enforcement team.

Nathan Roberts (SN)

Hey there, Tran Ngoc Duy

I suspect the escalation request reference number is provided by the support agent when contacting them via the support options. Please can you reach out to Xbox Support via this link: Contact us | Xbox Support

Please can you use the image underneath to select the right options to reach out to a Microsoft agent.

If you do manage to get through to them, please explain what has happened and about the escalation request number. They should be able to help with this.

Thanks,

Nathan

nickisullivan13

your best bet is call in again and have them escalate it as an orphaned account. if the escalation is done properly, the escalation team will provide the steps.

Account safety escalation