Account remains locked

Discus and support Account remains locked in XBoX Rewards & Social to solve the problem; I have already made all the changes and updates that were requested in my account and my credits are still blocked. The system still says that my... Discussion in 'XBoX Rewards & Social' started by Bellabarbosa000, Jan 26, 2017.

  1. Bellabarbosa000
    Bellabarbosa000 Guest

    Account remains locked


    I have already made all the changes and updates that were requested in my account and my credits are still blocked.

    The system still says that my account needs to be updated, but I've already made all the changes that you requested.

    Whats wrong now?

    :)
     
    Bellabarbosa000, Jan 26, 2017
    #1
  2. Unicron Social
    Unicron Social Guest
    xbox wont let me switch my credit card payment options, acc

    If there is an investigation with your xbox live account, Microsoft locks while the investigation is going on. Until they are done, it will remain locked.
     
    Unicron Social, Jan 26, 2017
    #2
  3. ngocphi
    ngocphi Guest
    Account Hacked Customer Service No Help Anyone Help?

    depends if it was a billing suspension then billing can unlock it



    however if it is a xbox comprimised account case then it will remain locked till the investigations team finishes and they will contact you not the other way around
     
    ngocphi, Jan 26, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Account remains locked

    Hello Bellabarbosa000,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Jan 27, 2017
    #4
  5. XBLRewards8 Win User

    Account remains locked

    Hello Bellabarbosa000,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. Lucas Lauer Win User

    getting locked out of my microsoft account

    In this case, your account will remain locked.
  7. Unicron Social Win User

    xbox wont let me switch my credit card payment options, acc

    If there is an investigation with your xbox live account, Microsoft locks while the investigation is going on. Until they are done, it will remain locked.
  8. singswithravens Win User

    Xbox live passcode

    It does NOT help. As I stated, I've tried that 3 times already. It resets my xbox completely, but my account remains locked, whereas the kids accounts are free.
  9. Why Shepy Win User

    Xbox Gamertag Transfer: Is it possible?

    Creating a new account and changing the gamertag. However, when I tried to change my original account's gamertag to the new one, it was still unavailable. It seems that even if I use the gamertag on a different account, it remains locked.
Thema:

Account remains locked

Loading...

  1. Account remains locked - Similar Threads - Account remains locked

  2. Microsoft/Xbox account data transfer

    in XboX Insiders
    Microsoft/Xbox account data transfer: I'm not sure if this is the correct place to post this but if it's an official Xbox channel then it is as close as I will get Microsoft or Xbox needs to add a system to transfer Xbox data to...

  3. My insider preview is tied to my old account

    in XboX Insiders
    My insider preview is tied to my old account: My previous account was banned over a year ago for reasons still unbeknownst to me, anyway on my console the preview is tied to said account so I cant change tiers or even cancel the preview. Is...

  4. Insider account deleted after a break.

    in XboX Insiders
    Insider account deleted after a break.: I recently picked up another Series X after selling my last one about 3 years ago and taking a break from Xbox. I’d previously been a part of the insider program Alpha ring, and my account was...

  5. I have the Day One Achievement code redeemed in my account, but I haven't received my badge.

    in XboX Insiders
    I have the Day One Achievement code redeemed in my account, but I haven't received my badge.: For context, I redeemed the Day One Achievement code on my Xbox, but I still haven't received the new Day One badge. I tried contacting support, and they said they can't help me, so I'm posting...

  6. My account was hacked can anyone offer advice

    in XboX Insiders
    My account was hacked can anyone offer advice: My account was hacked and they have activated 2FA and changed all the passwords how can I get it back please help submitted by /u/Low-Perspective751 [link] [comments]

  7. My Xbox account get hacked what should I do

    in XboX Insiders
    My Xbox account get hacked what should I do: Hi guys My Xbox account get hacked and I talked to support they say I need to fill a form and I did and I get an sir email and I gave more information there like order number - order history - the...

  8. "welcome to game pass" email, WITHOUT PURCHASE, doesn't show subscription in microsoft account

    in XboX Insiders
    "welcome to game pass" email, WITHOUT PURCHASE, doesn't show subscription in microsoft account: hey yall, basically, my mom got an email from " xbox@e.xbox.com " (which i googled and it said thats a legit email they use) saying "welcome to xbox game pass" and "game pass is now yours". she...

  9. The money remains in the Microsoft account

    in XBoX Games and Apps
    The money remains in the Microsoft account: My daughters added the gift cards I purchased to their accounts. However, when they attempt to buy something, it says "Ask Parents" and then requests payment from me, even though their Microsoft...

  10. I added money to my child's account but his balance remains at zero.

    in XBoX Accessibility
    I added money to my child's account but his balance remains at zero.: Hello, I've been trying to add money to my child's account with no luck. The transaction was approved, but his balance remains at zero. I can see the order on my order history, but the funds went...