Account refund

Discus and support Account refund in XBoX on Windows to solve the problem; someone got access to my account refuned my stuff and i never got the refund money 0f1b5022-27c7-4069-909c-3573d99bf5ad Discussion in 'XBoX on Windows' started by Chima Awoonor-gordon, Apr 20, 2024.

  1. Account refund


    someone got access to my account refuned my stuff and i never got the refund money

    :)
     
    Chima Awoonor-gordon, Apr 20, 2024
    #1
  2. Darhyl Amizola Win User

    Account refund

    Hi Chima! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this on your Microsoft account.

    Usually, it will take 3 - 7 business days to have the refunded amount reflected on your payment method.

    If you haven't received your refund on the 7th day (excluding weekends), you may contact your payment provider/bank for a follow-up with your refund request.

    Just in case it doesn't work, you may reach out to Microsoft Xbox Support for further escalation through this link:

    https://support.xbox.com/en-US/contact-us/

    I would also recommend you secure your account further to prevent this from happening again by changing your account password on account.microsoft.com > security > change password.

    Also, check your account's advanced security option if there is any unfamiliar security information email/phone number added to your Microsoft account.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. ngocphi Win User

    My kid bought a items for a game on my acc and they denied it I been trying for months to get the refund I need the money back please

    In game items are generally not refundable

    Also your account is your responsibility children should be on child accounts

    And refunds are only available within 14 days

    Once.consumed items.can't be refunded
  4. steeledwand7664 Win User

    No refund received after two and a half months.

    When you say your account you mean your credit card account on your MS account?

    If this was the case and you sign into your account at account.microsoft.com and look at the order history does the charges in question show as refunded?

    If so then that means MS has processed the refunds on their side and it would be up to your bank to put the money back into your account.

    Your credit card on an account that you do not own?

    The only thing MS can do here is take the Credit card off of the account in question and you would then of had to go to your bank and file a fraud claim with them for the refund.

    When you say you were given a refund you filled out the refund form online at

    https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

    And were given refunds by the refund department?
  5. StuartATrueRed Win User

    Hi. I bought Giant Carp pack from fishing sim world pro tour and not working! What can i do??? Please send back my money £10.79

    For refunds, sign in using the account that bought it on
    xbox.com/refund
    , and continue from there.
  6. Phoenix_Reins Win User

    I wanted to put the code on my account Xbox window 10 but I'm wrong and the game is on other account that I do not use.

    Hi ChacaLissm,

    You cannot transfer to another account. Transfering digital games between 2 accounts will not be possible. Only way of getting it on the other account is if you request a refund and purchase it on the other account. Try going here for the refund Request
    an Xbox digital product refund
Thema:

Account refund

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