Account Recovery

Nashani · Dec 22, 2015

Hi! I'm going to buy an XBOX ONE on Christmas but I need recover my previous account first. I can't remember how long I have stopped playing since my 360 died (I'm estimating around 2011 or 2010 since I last played).

Now here comes the real issue, the e-mail address I used on this specific account is a Yahoo account. So I tried logging in through the web via live account but it doesn't recognize the e-mail.

Please help

My gamertag is sweeeetmelody. I will only give my account e-mail address to an authorized support personnel. Thank You

:)

agent419 · Dec 22, 2015

Microsoft Account Hacked

So yeah, my account was hacked by Russians. They spent about $300 on NCA17, which I don't play. Now I have to wait up to 3 days for the account recovery team to call me. May want to change your e-mail and other passwords in case it's going on elsewhere.

Mister Gwyther · Dec 22, 2015

Account Recovery

Are you still having this issue?

LORD AlMIGHTY6 · Dec 23, 2015

Im sorry to hear that. You will first have to rest your password. If you have a phone number that you use you maybe able to rest your password and get into your account. If the system doesn't regoinze your email try calling xbox support at 1800 4 my xbox.

Darkshadow2591

look here's a link I hope you serve! ...

support.xbox.com/.../billing-and-subscriptions

IMJASONGAMINGXD

I can't sign into my account I think I've been hacked my get is XxDASHGAMESxX my gamerscore is 20969 please help me

MeanMachine 47

Hi there. Normally when a Windows Live Id becomes blocked or invalid they will appear greyed out under Account Management on your console, unfortunately you will not be able to change the email address yourself and it would be a good idea to contact the
xbox support line.

If you do have access to your account on your xbox 360 follow the link provided above by Mad Cow Dizease.

Mad Cow Dizease

You can't sign in to the Live ID itself? Are you able to sign into your gamertag on your console? If you can't sign into it, it may have been compromised, and to change your WLID tied to your gamertag, you need to be able to log into it (on your 360).

Here's the link to change it, for reference.

Dirty Loco

If you think your gamertag is still on your friends Xbox, take a USB stick to his place, and move your gamertag from his Xbox onto the USB stick.

In future:

Only use "Recover Gamertag" as a last resort. Instead, you can leave the account the USB stick, and use it on whatever console you want. You won't have to wait to recover the gamertag, you can play straight away.
Never rely on your friend to delete your gamertag from his Xbox. He may want to "play a joke" on you, and think it's funny to mod your account so it has a bright pink Avatar. He may find it funny, but YOU will be the one who
has to lose your account, as well as everything you have bought on it, NOT HIM. You alone are responsible for what happens on your gamertag. You have already had a GS reset, so you may have already experienced this. BTW more than one GS reset=Perma-ban.

The fact that your account say you were online playing Fifa 11 only 4 minutes ago show the account is still being used. If that is not you playing it, that proves my above point again.

Account Recovery