Account recovery with gamertag

equilix · May 24, 2019

Hi, i'm trying to recover my account but its been a year since i last used it and i only remember my gamertag, is there anyway to get it back ? I only have a paypal receipt to prove that i own the account tough.

:)

XBF Brad A

Hi Jmill,

Thanks for reaching out to the forums. We see you have an issue with your account. Unfortunately, to recover the account you will need to figure out your email. If you know the gamertag, you can request a call from support. If they can verify the account,
they can give you information on it.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

XBF Brad A

Hi Equilix,

Thanks for coming to the forums with your issue. If you do not know the email used you will not be able to try the

account recovery form. You may request a call from support, if they can verify the account. They will be able to provide you the email.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Allebas

This happen to cousin and after a few calls to https://support.xbox.com/en-US/ he was able to have his issue resolved. Alot of questions was asked to help verify his account
was his but it did help get his account back. Hopefully, your able to get yours back so good luck.

Mellerker39

Is there no way to recovery these three gamertag accounts or is it to late.

Jeremy2085

Have you tried recovering your xbox account gamertag using the recovery process?

Account recovery with gamertag