Account Recovery/Reinstatement Issues

I have used the same Microsoft account for years... to be exact, it is still a Hotmail account, just to timestamp the years this account has been around.

I have not used the Hotmail email address in years, but have used the Xbox account (connected to this email/Microsoft account) nearly every day for years.

Everything has been fine, until the next day (It's been about 2 weeks now) when suddenly upon turning on my Xbox, I was prompted to enter my password for the account.

I entered the correct password, then I was directed to have a verification code sent to a phone number. A Phone number I no longer have access to.

I filled out the Account Recovery forms, as prompted by selecting "I don't have this number anymore".

I filled out the daily maximum of two forms.

They were immediately, within 30 seconds of submission, declined stating that my information was "not sufficient".

Here's my issue:

I HAVE ALL THE INFORMATON TO VERIFY WHO I AM

Account Email

Account Password

The full phone number (that I no longer have access to)

The payment/card info for purchases on the account

The Xbox Device ID

The Xbox Live ID

The name on the account

The address the account was created

The gamer Tag

I just do not have access to the verification phone number anymore

I made this Microsoft account to contact support.

I have talked to someone different more than ten times.

Some reps have had me submit the account recovery form again and again - I've submitted this form 6 times, with the same result.

One rep (claiming to be a supervisor) told me the only thing I can do is gain access to that old phone number... Well, I went so far as to contact the phone provider and ultimately since the phone number was deactivated for over a year, this was not a possibility.

Another rep said we could manually verify my information (which we did, including him naming off different credit card numbers I had used on the account before I could give him those numbers myself). He said had escalated my case and tech support would update the verification phone number within 72 hours and I may or may not receive a call for additional info. He said there was nothing for me to follow up on or anything - just wait for them to fix it all.

Well, I waited a week.. nothing.

I spoke to another rep today who explained that the last rep I spoke to had lied and they were unable to do this.

I, once again, went through everything with this rep who sent me an Account Reinstatement form.

I filled this form out with her on the line. We went over what to include and even included additional info.

I was told this could take up to 72 hours and I would receive a follow up email etc.

Well, same as the recovery form, within 30 seconds of hanging up with this rep I received an email telling me:

"Unfortunately, we are unable to assist with your issue related to the phone number for your account"

I was then given a link to FAQ about phone numbers on account... not helpful

I was given a link to Microsoft Support... Which put me back in the same place I was, because you better believe I requested another call.

I explained everything up to that point to this new rep, who then told me, that they couldn't help and when I asked who I could speak to or request a call/email from he told me there was no direct line or way to contact someone regarding this issue, he then told me: "I will look into this for you. Please hold for 3-5 minutes while I look into this."

At that point I guess he forgot to put me on mute or put me on actual HOLD with the waiting music etc., because all I heard for over ten minutes was a sea of voices of other Xbox support reps screaming, singing, making noise. I loudly announced, "I think you forgot to put me on mute, it's loud over there!". They then hung up on me.

I have been unable to request another call.

I just want to get into my account to play the Xbox I paid for, the games I paid for (on the Microsoft store...), using the subscription I pay for.

I lost everything on that account since I can't get back in.

I keep being directed to Xbox/Microsoft support who, as admitted, straight up lie to me then direct me back to the same process.

I don't want to spend all this time on the phone.

I don't want to spend all this time filling out the same form over and over again.

I don't want to spend all this time recapping the same story and information over and over again.

I know Xbox support doesn't want to either - They've lied to get me off the phone, they've "put me on hold" just to never come back, they've hung up on me.

This isn't right.

What can I do, and why won't any one help me.

:)