Account recovery problems

Discus and support Account recovery problems in XBoX Accessibility to solve the problem; I have another microsoft account that I have been using for years, recently I was told I need to verify my identity to access it but I do not have... Discussion in 'XBoX Accessibility' started by Corey Mayham, Dec 29, 2023.

  1. Corey Mayham
    Corey Mayham Guest

    Account recovery problems


    I have another microsoft account that I have been using for years, recently I was told I need to verify my identity to access it but I do not have access to the original email. I have tried multiple times to fill out account recovery forms and have been denied each time, and I am about tired of this. Either I need access to my account that I have used for years, or I need a refund on all the purchases I made on that account.

    :)
     
    Corey Mayham, Dec 29, 2023
    #1
  2. d2aa2613-c2a0-4b3b-9 Win User

    Problem: Recovery Account

    Unfortunately the old Xbox is broken (That's why I changed it).

    There isn't another way to know the live id or the email ?
  3. EightPackKilla Win User

    Account recovery problems

    Hello ,

    Thank you for posting here on the Xbox forums. Unfortunately, the only way to recover your account at this point would be to continue attempting to fill out the account recovery form. Phone/chat/forums agents would not be able to assist further. Be sure
    to include the correct name to the account, as this usually causes some issues. A lot of customers do not input their actual names when creating their account.

    For example: My names Chris, but if I used "Nick Name" instead of "Chris" when creating my account, then I would have to enter "Nick Name" for my name when filling out the account recovery form.

    Hope this helps!
    i have used correct name. I have the credit card number. Gamer tag. Emails exact subject line of emails i used. State, zip, (they dont ask address but i have that too) of where i set it up.

    name, birthdate.

    i literally dont know what else they want from me?!

    why is it so hard to recover a 9 year old gamertag for a 360 id.
  4. d2aa2613-c2a0-4b3b-9 Win User

    Problem: Recovery Account

    Thanks, I hope it will work :)

    Cheers!
  5. Judge Win User

    Problem: Recovery Account

    Hey Murder, your answer is in the first paragraph there :).

    Se hai acquistato una nuova console Xbox 360, puoi trasferire tutti i tuoi contenuti (giochi, video, musica, partite salvate, gamertag e persino gli obiettivi faticosamente raggiunti) dalla vecchia alla
    nuova console!

    :)
  6. d2aa2613-c2a0-4b3b-9 Win User

    Problem: Recovery Account

    Nope, there isn't anything useful in that list.
Thema:

Account recovery problems

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