account recovery not working at all

Charley Charley1 · Jan 9, 2024

I have tried for the last 8 months 2 times a day filling out all of my details to the automated account recovery and it still isn't working. I'm not sure what to do at this point, do I really give up on all of my things and let it all go? Why can't a company this big do the right thing and have an actual working system for account recovery? I can't even talk to a real human about my situation because I'm redirected to an automated system that doesn't even work. I would love to have my account back but I'm not sure what to do at this point....

:)

Stephanie Dequito

Hi Charley! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear you are experiencing this on your Microsoft account. Unfortunately, according to Darhyl, who is an Independent Advisor: https://answers.microsoft.com/thread/7bb2de0a-90c8-4470-a7ae-7ddc749778bb

"The only option to recover a Microsoft account is through the account recovery webform (ACSR).

https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

Note: If your account has 2 step verification feature enabled, I'm afraid the account recovery web form will not work."

If you feel the need to contact a live support, please check the link that I have provided:

https://support.xbox.com/en-US

Kind regards,
Stephanie

ngocphi

Well you are going to have to keep working with them ot attempt an account take over ayyempt after 3 tries

2 things it's best to do the report with a previously connected device that used the account

Also if you are failing at account recovery they are looking at original info on the account not changes literally stuff only the owner should know

These are set in stone set by privacy and data laws

Iain Black1

I've given every bit of information they requested (DoB,location etc) short of the password (which is why I'm trying to recover the account to begin with). Am about to fire up my oldest laptop I could find so hopefully that might have some connection/info but doubt it.

At this stage I'm going to have to create a new account as I've been trying for the past 4days (so 8 attempts) and no luck

ngocphi

As you.been already told they can only give it to the accoumt owner

If you are failing it us because you are failing at core info that MUST match

And no they can't tell you what you are getting wrong

That would give you unlimited chances to phish

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Iain

Sorry to hear that your account recovery form has been rejected.
When that happens, these are the options available for you:
https://support.microsoft.com/account-billing/a...

Please note that no one here including Microsoft support can send password reset links or modify/change account details for security reasons

account recovery not working at all