Account recovery impossible

KleinerWind2050 · Dec 31, 2015

Dear ladies and gentlemen,

my wife has registered her account for our xbox 360 with the ). This emaiadress and the according domain belonged to (MOD REMOVED) was the owner of the domain alchem.de but unfortunately died on 10.01.2015 due to a heartattack. Meanwhile the domain was
returned to the hoster who sold it to someone in vietnam (please see the whois information). We can not recover the password as we do not have access to the mailbox anymore.

Can you help us aswe do not want to loose this account.

Thank you very much.

Sebastian

:)

Miss Portia · Dec 31, 2015

Cant Change Windows ID

Hey there dk - unfortunately if you cannot prove ownership of the account, I'm afraid recovery will be impossible.

WickederPhoenix · Dec 31, 2015

GFW Account locked - recovery impossible

sorry about your issue but you can connact a xbox support offical on the forum by pm or you can connact microsoft support chat

onyxishere · Dec 31, 2015

Sorry to hear it. First off, you should never post personal information regarding other people on the forums regardless as to whether they are living or dead.

This issue is caused when someone uses an email address that does not belong to them and can be a big hassle for those that do as there is nothing that anyone here can do to help.

The best I can offer is the link below that tells how to change an email address on your account using the 360.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Best of luck to you.

onyxishere

Sorry to hear it. First off, you should never post personal information regarding other people on the forums regardless as to whether they are living or dead.

This issue is caused when someone uses an email address that does not belong to them and can be a big hassle for those that do as there is nothing that anyone here can do to help.

The best I can offer is the link below that tells how to change an email address on your account using the 360.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Best of luck to you.

Miss Portia

Hey there dk - unfortunately if you cannot prove ownership of the account, I'm afraid recovery will be impossible.

WickederPhoenix

sorry about your issue but you can connact a xbox support offical on the forum by pm or you can connact microsoft support chat

kyle_m4496

Hi Amit. My name is Kyle and I'm an independent advisor.

Unfortunately, if the email of the account has been changed then account recovery is impossible. My best advice is to create a new account.

Thanks,
Kyle

Shady SubZero

Thatd be all dandy if we could all actually access the long gone parent account to which the recovery form is impossible to fill out without access to.

Account recovery impossible