Account Recovery Frustration

A couple nights ago (Jan 2) when I went to sign in to my account on my xbox, it asked me to do a security verification. I don't have my old phone number so I had to do an account recovery form at this link: https://account.live.com/acsr (the account I am posting this from is brand new, not my actual account I am having problems with)

To add, I know my log in information (username and password) just don't have my old phone number. I'm not even sure why they are prompting me to do this security verification out of nowhere, I've never had to do one (haven't had that phone number in over 4 years).

After filling it out twice, and getting the email that I have been rejected twice, I had to wait until the next day (business hours) to call support. They make it a huge pain in the **** to get a phone call from them, but I manage to get a phone call.

I talk with a girl on the support line, her name is Johanna, and explain my situation. She tells me to wait 24 hours and to fill out the form again (just as the rejection email states). She ALSO says that it was AI that responded to my account recovery form, and that a real human will eventually look at it and respond separately. She says that if I don't get that email, or gain access through trying the form again to email HER, and SHE will help me handle the problem further. She then emails me from "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***" and says that this is her email. We do a test email back and forth to make sure the email is working correctly. She gets my message.

I wait 24 hours.
No email from a "real person", and I submit the form again two times, Hoping that some adjustments to my answers might help (after thinking over my responses we figured out that it was my husbands credit card we use for microsoft purchases instead of mine. So i switch those numbers around). Again, rejected.

I email Johanna back right away, and explain that I did not recieve an email from a real person and my account recovery form still isn't working. No response from Johanna.

I request a NEW call from xbox TODAY (Jan 4), hoping to solve some issues. I read on another post that someone was able to verify their identity by giving them the serial numbers to their xbox, i figured that would be smart to bring up. I have two xboxs (Xbox one and Xbox SeriesX)

This time I am connected to Marc. After explaining EVERYTHING to him, he puts me on hold then comes back to explain that Johanna went on leave today, that's why she didn't respond to the email (convenient, but whatever I guess). Then he explains that I need to wait 72 hours after my LAST form submission, for a real person to respond. (yes the instructions have completely changed from Johanna's). He also reads to me the emails that I sent Joahanna last night to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** to confirm that they were received, and that he was going to take over the case now and he was going to be the one responding.

My current instructions are this:
-Wait 72 Business Hours from the last time I submitted an account recovery form
-Do NOT submit a new form
-Wait for a response from a real person at microsoft, which I should get within those 72 hours.
-If I don't receive any email, then email MARC at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** in the current email chain.

If you can't tell, I am very frustrated. I just recently bought my xbox series x, it was a big purchase for me. With that purchase I got game pass for the entire year, but it is obviously all on my account. I am able to access some games that are logged into from the outside game developers (i.e. epic games). But there are some games that i have many many hours put into on my xbox account. I have been playing Baldur's Gate 3 nonstop the past couple weeks, I have 40+ hours put into it and I just entered Act 2. I do NOT want to lose all that progress! I do not want to lose my year subscription to game pass! I do not want to lose all of my save files! I can prove my identity through the serial numbers on my xbox!

Has anyone successfully won this battle of account recovery? Is there any hope? Is there anything I should be doing on the customer service line to better my chances of this being solved? I already mentioned to Marc that someone on reddit used their xbox serial numbers to verify their identity but he basically ignored me. Please someone tell me something I need to hear! I essentially won't have any updates or answers until Monday night and I am fuming! This shouldn't be happening! I can prove my identity in many ways, I shouldn't be tethered to my old phone number (which I actually called and texted to try to solve all this but with no response lol)

:)