Account recovery form won’t work after 10 tries

No matter how much information I put nothing works. I looked at the info as it’s linked to my mom’s account from when we were kids. Nothing works. Microsoft has the WORST customer service ever. I’m telling you that I filled out everything correctly. Even the credit card. I even put the info for my console. They don’t do anything. I’m telling you that I can’t and you’re not helping. I added everything I could. I filled out every single part of the form. Correctly as well. Microsoft doesn’t care. Not at all. And I sent so many forms with more info each time and more accurate info.

It is just like George said you aren't filling enough info

And no they won't tell you what you got wrong

The idea is not to allow just anyone to attempt attempt attempt telling someone oh you got the wrong address makes the person fill out only the address yet again

Like we said you need to get more info onto the more info box

If your brother didn't put in the right info that's probably what's keeping you out

You had asked us why didn't they ask us that that's because you are supposed to provide info you only should know

It does work because people ask about the form all the time and when told to put more info they actually get success

no-one can tell you that you need or what you got wrong

Just fill out core info about your account that you and your brother should only know

At this point you should.let your brother fill it out not you

It's designed so only the owner fills out the info Because it should.be info only the owner knows now if your brother is needs help ask your parents

No-one can release an account without you filling out.the correct info

It's the law

Even George has a few suggestions

Games you purchased and when and for how much is important and someone your brother should know

You can't call the team they are offline onliy

Therr is a box at the end of the form

More info

They wouldn't lock you out because of missing emails

You aren't getting s detail right.

Therr is certain amount of things you MUSt.verify

Have you checked your billing emails those count too that should be going to your alias email assuming you used a real one

Previously signed in devices including computers phones laptops tablets etc (Mac address and device )

As its offical ms emails. That can be confirmed

So check your inbox

Any offical ms emails can be used

Trust me I worked with a guy in old forums who had trouble for 10 years trying to recover his mother's account

He wasn't supplying enough extra info.to.make up for mistakes and he learned where he was failing after he recovered the xbox account

Its the info that can be verified that you should know that can make a world of difference

Name

Original address

Isp and ip

Mac address of a device used

( as one moderator.mentioned can help alot ) signing into.the firm with that device to show the Mac address of a device you used the account with

Payment methods

Billing emails to you

Sent emails from you

Achievement dates and achievements

Original setup date

If you aren't filling out the mote info field then you are failing at some core info and not giving extra info.You should know

Like billing mails the questions are just a template you gotta fill out as much correct info as you can

The more info box is for you to put in info you should already know and only know to make up for any mistakes

My old friend who recovered his mother's account used known achievements and friendson his list to make up for mistakes and yes he was successful

HaveNt heard from him recently bit a lot.of.people disappeared fr.old.forums

They only asked me for the birthday, age, passwords, credit card, and emails. I didn’t get asked any of that. I answered all the questions and correctly. I also said my gamer tag and my Xbox live ID. It’s still not enough for Microsoft even though everything is filled out and correctly. I called them and I did what they said and nothing will work.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Zawpeeeee, by your description you have tried both ways to recover your account, the first is through the online form, and the second is by contacting Xbox support and requesting an ATO (Account Takeover).

They usually ask for a lot of information in both cases, such as IP address, emails, folder names, games you bought, or even payment methods you have in your account.

Try to provide as much information as possible.