Account recovery failed

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

Please be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Xbox Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

You lost password once the other get control of your xbox live account and recovery of gamertag failed.

Hi Jamie, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Please, try all the troubleshooting available here: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution">https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

Hi Also R. My name is Kyle and I'm an independent advisor.

It's important to keep your account information safe, secure, and up to date. If you don't keep your security info up to date, such as your email and phone number, you could lose access to your account permanently.

If the ISP cannot recover access to the email inbox, it sadly won't be possible to recover your account. I apologise for any inconvenience caused by this.

Please reach back if you have further questions.

Hi Natalis! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear that you are experiencing this on your Microsoft account. I understand how frustrating it can be since I'm a gamer just like you.

Since the account recovery webform did not work, the best thing you could do is to contact Xbox support because they have the tools to escalate this case in order to recover your account:

https://support.xbox.com/en-US

Kind regards,
Stephanie