Account Recovery - A Frustrating Catch 22

Discus and support Account Recovery - A Frustrating Catch 22 in XboX Insiders to solve the problem; Account Recovery - A Frustrating Catch 22 I tried to login to my personal Xbox/MS account while traveling in Europe. It went into full security... Discussion in 'XboX Insiders' started by /u/Snowshoe22, Jul 17, 2020.

  1. Account Recovery - A Frustrating Catch 22


    Account Recovery - A Frustrating Catch 22

    I tried to login to my personal Xbox/MS account while traveling in Europe. It went into full security freakout and locked down the account. This was made worse by the fact that I neglected to change my cell phone number for the account to my new number before leaving the U.S.

    I was directed to complete the Account Verification Form. I've done it twice. It's pages long and asks for a lot of information, which I have filled out accurately. But the form is still being refused -- I imagine because I'm in Europe and using a different computer.

    The Catch 22 is that I apparently cannot talk to, chat or email anyone at Microsoft without being logged in. And I am seriously locked out.

    One of the things I wanted to log in for was to cancel or suspend the ongoing monthly billing for Game Pass Ultimate since I cannot use it because I am in Europe until September and don't have a gaming PC or Xbox. So this lockout is costing me money as well as frustration.

    Apparently, I'm not the only one this sort of thing is happening to. And we are at risk of losing thousands of dollars in purchased XBox games I tried posting this on the Reddit Microsoft Support thread and was told the thread is now locked. Can anyone advise?

    submitted by /u/Snowshoe22
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    /u/Snowshoe22, Jul 17, 2020
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  2. Misses Quinzel Win User

    Child Account Catch 22!!!

    Hey there, Swagster47! I'm very sorry to see that you are running into any issues with setting up accounts! This thread is over a year old. If you need assistance with any support issues, please post up a new thread detailing what you're running into and
    troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)
  3. Eldavar Win User

    Child Account Catch 22!!!

    I am having the same problem. I don't really play games on Xbox too often, only when I'm fooling around with my kids. They finally bugged me enough to let them join Xbox Live so they can play games with their friends. After trying to join Live via the Xbox
    console, the kids got the message explaining a parent had to create the account on the website. I followed all the steps, confirmed that I was the parent, and I paid the 50¢ to verify I was a real adult. The problem now is that I can't find a way to connect
    the child account on the Xbox console to the new Live/Xbox account that I was just forced to create. I've been looking for hours, reading forum posts, and searching the Xbox support website. But, there really isn't any clear info on how to do this. Obviously,
    I'm not the only person with this problem, and I think it's ridiculous that there isn't a clear, simple, concise explanation or set of instructions regarding this issue on the Xbox 360 FAQ page or support site or whatever. I don't want to tell my kids they
    have to start all over from scratch and lose the history, achievements, awards, etc that they've built up. That would be a nightmare, and honestly it's just plain ridiculous if that's really the only option. Do you have a teenager in your house? Can you imagine
    the disaster tornado that could come from telling a hormonal teenager that everything they've achieved over the years must be forgone if they want to play online with friends? There has to be another way. I refuse to believe that a concept as simple as connecting
    a previously offline Xbox profile with a newly created Xbox.com account is impossible. It can't be impossible. It should be a simple 1-2-3 step process (the first 2 of which I've already completed!). Please, can someone who knows the real deal here help me
    get my kid's offline Xbox profile connected to the new child account that I was instructed to create (and pay 50¢ for).
  4. Prymreq Win User

    Child Account Catch 22!!!

    Like I said, I had NO issues just a year ago with my son. Now I've paid for things I'll never use, created accounts I don't need and now MORE work working around what Xbox should ad DID already have streamlined.
  5. Prymreq Win User

    Child Account Catch 22!!!

    Okay, i see your angle... still sucks she has to abandon her REAL email address (she is a child after all) and make up a new fictitious one JUST for this crummy service. Teaches children that multiple identities is the ONLY way to get things done.
  6. Prymreq Win User

    Child Account Catch 22!!!

    I didn't WANT to create a new profile for her... it REQUIRED me to. The console would not allow her to join because she was a child.

    So, now... because XBOX forced me to create and pay for an account I cannot use, and associate an email with it (hers) I have to set up an entire new email for her, a new profile, so Xbox gets paid..? WAIT... I fail so see how this helps correct anything
    about KEEPING her achievements and gamerscore.
Thema:

Account Recovery - A Frustrating Catch 22

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