Account recovered and Gift card purchased

Discus and support Account recovered and Gift card purchased in XBoX Accessibility to solve the problem; Someone in the USA ( i am from Australia) on the 17th December (i know this from looking up recent activity) recovered my account, changed the password... Discussion in 'XBoX Accessibility' started by potsy TWC, Dec 23, 2018.

  1. potsy TWC
    potsy TWC Guest

    Account recovered and Gift card purchased


    Someone in the USA ( i am from Australia) on the 17th December (i know this from looking up recent activity) recovered my account, changed the password and stole $100 by purchasing a $100 xbox gift card on my account. I am unsure how they did this as i did
    not receive an email or text message when it was done in which i usually do. I was able to recover my account back by using forgotten password and have increased security on my account (passkeys and authenticators). This issue could be easily resolved if i
    could manage to get someone to look at my account history and will be clear to see what has happened but I have been trying to contact support via Online chat and call back but i just keep getting errors and to try again later messages (getting very frustrated)

    thanks in advance

    Peter

    :)
     
    potsy TWC, Dec 23, 2018
    #1
  2. OK Fowl Win User

    Account recovered and Gift card purchased

    Here is the support info for Australia:

    Australia

    Hours of Operations:

    Monday - Friday: 09:00 AM - 9:00 PM 

    Saturday - Sunday: 10:00 AM - 6:00 PM

    Phone: (02) 8031-8186 

    Contact page http://support.xbox.com/en-AU/
  3. Smwutches Win User

    Why can’t we use Microsoft account balance to purchase digital xbox gift card?

    Gift cards cannot be used to purchase gift cards. The Microsoft account balance is essentially the same as a gift card since funds typically come from Xbox gift cards.
  4. Smwutches Win User

    CAN I BUY AN XBOX GIFT CARD WITH MY MICROSOFT BALANCE ?

    No. Since funds in a Microsoft account balance is from gift cards, they cannot be used to purchase a gift card.
  5. Smwutches Win User

    Halo MCC gift

    It's not possible to gift a game over Live. If you were to purchase it on your account, it would be tied to your account.

    You could either send them a disc or send them a gift card to purchase the game themselves. If you buy a gift card, you would need to make sure the gift card is for his region.
  6. Julian_ Win User

    How can I make my microsoft point gift cards apply to another account?

    Hi! This is not possible. Maybe you can afterwards purchase a gift card with this account in order to send it to the account you would like to use the gift card with?
Thema:

Account recovered and Gift card purchased

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