account / purchasing trouble

xTHHx Rehorn · Dec 26, 2014

i have an xbox one n i downloaded a friends account on mine so we could play online splitscreen n now he has his own so i deleted his account off my xbox one but for some reason when he buys a games threw the market place on his xbox one it still shows up
on my xbox one how do you fix this?

:)

UnsellingSix057 · Dec 26, 2014

trouble purchasing!

Hi! i am trying to purchase some song add-ons for my rock band 2! i have never had trouble in the past, but now when trying to add a track pack this is what i keep getting:

Sorry

An error has occurred during the transaction. Please try again later.

also, I tried downloading another one, and i'm just getting the spinning circle like its thinking but its been doing that for the last 15 minutes and it also already took the points out of my account.

can someone please explain what is going on?

thanks!

Mo

Smwutches · Dec 26, 2014

Trouble purchasing

Since this is a billing issue, you would need to contact support directly so they can assist you. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

maxen · Dec 26, 2014

This is because your Xbox One is his Home Xbox. Tell him that on his console, he should go to Settings>Home Xbox and mark his own console as his Home Xbox.

This will stop this particular behaviour.

Let us know how you get on.

maxen

This is because your Xbox One is his Home Xbox. Tell him that on his console, he should go to Settings>Home Xbox and mark his own console as his Home Xbox.

This will stop this particular behaviour.

Let us know how you get on.

Mister Maka

Hey there MasterAznGuy.

Sorry to hear you're having trouble purchasing Grid 2. Please be sure the region of your account is set to your current locale. Cross-region accounts can cause trouble with making purchases. Also, if you haven't already, please try making the purchase here
on Xbox.com to see if there is any change.

Let us know how it goes

Mister Maka

Heya Andrzejek1906.

Sorry to hear you're having trouble making a purchase. Do you have the region of your account set to the correct location? Cross-region accounts can cause trouble and may prevent you from completing a purchase. If you haven't already, be sure to attempt
to purchase the game here on Xbox.com.

Let us know how it goes

MarvinaPerez

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, independent advisor Nilay Bhattacharjee recommends the following steps for a solution.

Here are some things you can try to resolve the issue:

Make sure you are signed in to the correct Microsoft account when purchasing. Your Xbox Live account and your Microsoft account are not the same, and you need to make sure you're signed in to the correct account when making a purchase from the Xbox Store.

Check to see if there are any restrictions on your account that may prevent you from making purchases. Some accounts may have a spending limit that limits the amount of credit that can be used in a given period of time, or there may be other restrictions in place that prevent you from making purchases.

Check to see if there are any outstanding balances on your account that could be preventing you from making purchases. If there is an outstanding balance on the account, you may not be able to make purchases until the balance is paid.

Information source (credits):
https://answers.microsoft.com/thread/c4f321ac-248e-4600-8b96-2478e837e5f4

I hope to be of great help to solve your problem.

Best regards,
Marvina.

Mister Gwyther

You should start with our Can’t Purchase Sticky.

account / purchasing trouble