Account password recovery didn't work and I dont know what to do

the thing is i cant do neither of the account recovery things because the email is changed and i dont know what its changed to

This didn't work as I dont know the password its asking me for

i tried using an account recovery request but the password didn't change

If you know what the email and Microsoft account password is for the adult account you can just add it back to the console if you do not know what the password is but know the email you can go to account.live.com/acsr and fill out the account recovery form
and try to reset the password and once its reset you can then add it back to the console

How exactly, what do you ask the operators, because i asked them if I could do that so I dont have to go through the hassel of resetting my password for the account i dont know the password for and they said they cannot do that but they can help manually
reset the password if I provide enough info. So that's what i've done and also what i'm still waiting on to find out if I it's going to work.