Account NOT Updating

TisFridae · Feb 28, 2017

So, I haven't been able to receive any rewards in over a month due to my account saying it needs updating. My account has been and still is up to date. I've been making purchases on my account, I'm VIP rank 3 and I've been consistently active on both my
Xbox Live Rewards account and Xbox Live through my console. I've tried and tried to figure it out on my own but no luck. I figured if I make a purchase I should wait about 5 business days before I see an update on my account but nothing has happened so far.
Can someone please help me resolve this issue?

:)

leebroath · Feb 28, 2017

Accounts ?

What does silver give you?

Could I have done that with my wife's offline account today? Instead of making her Gold? Lol

stellamandude · Feb 28, 2017

Accounts ?

Guys, I've not bothered to search as I wouldn't even know quite where to start, so apologies if this is common knowledge already.

My question is............

I've already signed over my XBL account to the ONE, which works fine, but what I'm wondering is how do I get the kids and misses across from the 360 ?
I'm the only one with a live account and the 3 other profiles where made on the 360.
Whilst I was out MTB'ing today the "kids" wanted to play Zoo Tycoon, but since I have to ONE set up for face sign in they had a few problems, to the point where on my arrival home there were about 6 new accounts made in their attempts to sign in *Facepalm :facepalm:
It's been so long since the other accounts were made on the 360 I can't even remember what processes were required.
Do you need an email addy ?

XBLRewards8 · Mar 1, 2017

Hello TisFridae,

We responded to your previous post at (Haven't been able to receive my reward credits for over a month). At the current time, we have not yet received a resolution
for this issue. Again, this is not an issue with user input but an upstream data issue with your billable account information. We apologize for the inconvenience.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

the form recovery process is not immediate and requires waiting for microsoft evaluation, and is the safest way to get the account back.

https://support.microsoft.com/en-us/account-bil...

Smwutches

You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

bowski477

You should register your account in the country in which you are physically located.

Mistress Sara

You can follow the steps here: https://support.xbox.com/my-account/microsoft-account/lost-password-solution

If you mean, add your account to a console, you can follow the steps here: https://support.xbox.comhttps://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

Smwutches

No. Once you're banned for something like that, the enforcement team will not unban you.

Account NOT Updating