Account Needs Attention. Updates not working

goinbananas-[xboxvenue] · Nov 30, 2016

Hi,

I am receiving the status:

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Attention Needed
Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum
here.

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I have gone in and updated/double checked my account info. It is all correct but it still tells me to update it. I have received no rewards deposits for a very long time.

:)

XBLRewards8 · Nov 30, 2016

Account needs attention

Hello Xerxes Swerve,

It takes up to 96 hours for our system to process any changes, so when we initially queried this gamertag, we did not yet have your gamertag change registered.

You were not rewarded for this offer because, as it says in the page you link, that offer is only for physical (disc) purchases made off of MicrosoftStore.com. Since your purchases were made digitally from the Xbox store, they were not eligible for this offer.

Aero oXerxes · Nov 30, 2016

Account needs attention

Hello Xerxes Swerve,

We do not see any Rewards Account information for this gamertag. Did you recently have a gamertag change?
Click to expand...

yes and also it says i have been a member since 2014, so what do you mean?

XBLRewards8 · Nov 30, 2016

Hello goinbananas,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello goinbananas,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

Nursemorph

The OP never said anything about the Xbox App?

They said "on my Home Screen" which would be pointing to a console

Aero oXerxes

Hello Xerxes Swerve,

We do not see any Rewards Account information for this gamertag. Did you recently have a gamertag change?

yes and also it says i have been a member since 2014, so what do you mean?

Christopher Revoredo

Hi there EoghanPage welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Yes, this is an app visual glitch I suggest uninstalling the app completely! Everytime that it tried to give me a hard time I do this and it works wonders! Here are the steps!

https://www.techadvisor.com/how-to/windows/remo...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

XBLRewards8

Hello Xerxes Swerve,

It takes up to 96 hours for our system to process any changes, so when we initially queried this gamertag, we did not yet have your gamertag change registered.

You were not rewarded for this offer because, as it says in the page you link, that offer is only for physical (disc) purchases made off of MicrosoftStore.com. Since your purchases were made digitally from the Xbox store, they were not eligible for this offer.

Account Needs Attention. Updates not working