Account messed up again

tdr069 · Nov 21, 2016

Hi, my rewards are saying that I need to update my account again, nothing has changed. It's the same thing that just went on for over 7 months with no deposits, also games have been bought and no rewards credits are showing for them including 149.99 for
Gears 4 Deluxe. My VIP has also been stuck at level 3 for quite some time now. Can someone please look at this for me, hopefully not by the "team" I was told was handling the problem last time or I'll be waiting another 7 months. Thank you.

:)

tdr069 · Nov 21, 2016

Account messed up again

Hi,

My Rewards account is not depositing credits yet again, last time it took over 7 months for the "team" to fix it. Also I pre ordered Gears 4 Ultimate with tax 149.99 here where I live and didn't get credits or an increase in my VIP which has been stuck at
level 3 for some time now. Can someone take a look and see what all is going on here.Thank you.

Mister Ohnaka · Nov 21, 2016

Messed up account

Hi Goof,

Sorry to hear about the account troubles. Let's see what we can do.

What is your primary GT? I would like to do some investigating on my end.

Let us know, and we can work from there.

XBLRewards8 · Nov 22, 2016

Hello tdr069,

Your account is still being affected by the billable account issue. I can confirm that a deposit was able to successfully complete despite having this problem, and we will forward your user case on to the team investigating this issue. Deposits have been
known to successfully complete through this issue, which is why we continue to attempt deposits even though users have this deposit issue. At this point, while we have been told progress is being made on this issue, our other team has still not confirmed a
estimated resolution time.

Pre-orders are not eligible for MyVIP, which is why your Gears purchase neither rewarded payback or progress. I can confirm that your MyVIP progress matches your eligible purchases.

XBLRewards8

Hello tdr069,

Your account is still being affected by the billable account issue. I can confirm that a deposit was able to successfully complete despite having this problem, and we will forward your user case on to the team investigating this issue. Deposits have been
known to successfully complete through this issue, which is why we continue to attempt deposits even though users have this deposit issue. At this point, while we have been told progress is being made on this issue, our other team has still not confirmed a
estimated resolution time.

Pre-orders are not eligible for MyVIP, which is why your Gears purchase neither rewarded payback or progress. I can confirm that your MyVIP progress matches your eligible purchases.

NeuroticTiger87

well nothing really worked out it turns out that *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** is not a legit email ( i wonder why my Xbox thinks it is) therefor the only solution is to start a new Xbox account abandon all my well spent Microsoft points.

the bright side is that my gamer points wot be so low and that my Xbox will finally let me play black ops 2.

but besides that everything will work out. thanks anyway. you really did help.

Mister Ohnaka

Hi Goof,

Sorry to hear about the account troubles. Let's see what we can do.

What is your primary GT? I would like to do some investigating on my end.

Let us know, and we can work from there.

Spiderfrost19

My dad's having a similar problem with messed up Xbox Live accounts and his Microsoft account.

They literally have his email wrong. They have it down as hotmail with it is an aol email. I got no clue how to fix this, and he has no clue how to fix this and microsoft/xbox is not very helpful in this entire charade.

Dad had two security email one was hotmail, the other aol and now we done know whats going on because all his saved data for a game is gone.

DadSox

I wish there was more I could do to directly help you, but I am glad I was able to provide you with as much information as I could. Thank you for the compliment, I work my hardest on it. It's like my motto says "Play Hard/Work Harder." I am a parent to
one son, so I want to give him the best kind of life I can while still having time for myself. I hope everything works out for you with your account and maybe I will run into you one day on Live.

Account messed up again