Account lockout

Discus and support Account lockout in XBoX Games and Apps to solve the problem; My account is still locked, I might not be able to get it unlocked. This is of course about a different account. I already filled out the customer... Discussion in 'XBoX Games and Apps' started by Skysparten14, Nov 27, 2020.

  1. Skysparten14
    Skysparten14 Guest

    Account lockout


    My account is still locked, I might not be able to get it unlocked. This is of course about a different account. I already filled out the customer support forms about it and it failed to verify me as the owner of the account. Is there anyway I could get
    it sorted out?

    I know, it might not be listed under the best category.

    :)
     
    Skysparten14, Nov 27, 2020
    #1
  2. Smwutches Win User

    account lockout

    The enforcement team does not use the forums. For information about your suspension and to try submitting a case review, you would need to go to http://enforcement.xbox.com
  3. Aaron.T - MSFT Win User

    Account lockout

    Hello, Veiga-p

    Welcome to the Microsoft community.

    Thank you for your feedback. I understand that your account is blocked. You can contact Microsoft Support to find out how you were blocked. Microsoft Community provides you with technical support and does not have access to your account, you can try to restore your account by filling out the form.

    Help with the Microsoft account recovery form - Microsoft Support

    Global Customer Service phone numbers - Microsoft Support

    Please let me know if you have any other questions or if I haven't explained something clearly.

    Best Regards,

    Aaron| Microsoft Community Support Specialist
  4. Daft Badger Win User

    account lockout

    You were given the wrong info.Phone/chat support often tell people to post here when they can't help or don't know what to do.

    The enforcement team do not use the forums,as Smwutches said,you need to go to the enforcement site.
  5. PatrykP13 Win User

    account lockout

    well yes but the lady from the service told me to write here
  6. Aventhyz Win User

    Can’t claim games with gold anymore. Gold is active too.

    This is not the problem because on other devices or even in the application the same error happens, there is likely to be some account lockout
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Account lockout

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