Account locked

So my story is back in 27th June i was playing with my Xbox.

when all sudden i got logged out when i tried to sign in, there's a some kind of notification or a message that shown (Fix on web) i think. the message got a link on it, the problem they said that i violated MS terms but i didn't do anything wrong i haven't
talked to nobody, all i do is just play games, and offline, i don't even like playing online, so anyway i did the steps right to send an application to unlock my account, but after many and many application i sent i got an reply it was this:



Hello,



We received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account. Unfortunately, when TSV is turned on, we are unable to assist with an account recovery
as TSV takes the account recovery completely out of control of customer service. We are unable to remove the TSV or make any changes to the security information on the account due to security protocols set up on the account and accepted in the Microsoft Services
agreement when the account was created.



The only option we have is to permanently suspend this account to prevent any further use of the account. I have verified that the account is suspended and will remain so.



Although this may not be the resolution you were expecting, unfortunately, it is the only resolution we can provide.



Thank you so much for your understanding and patience during the resolution of the issue.

so now i'm really annoyed by this so they basically telling that all my money i spend on my account are gone. all of my games i bought are gone.

after almost two months that's their reply!!!!!!

so any suggestions

:)