Account locked with 2fa enabled

Discus and support Account locked with 2fa enabled in XBoX Accessibility to solve the problem; Recently I got locked out of my account for ‘Violating terms and services’. The account, which I only use to play Minecraft, for some reason got... Discussion in 'XBoX Accessibility' started by RaymondRCB, Nov 30, 2023.

  1. RaymondRCB
    RaymondRCB Guest

    Account locked with 2fa enabled


    Recently I got locked out of my account for ‘Violating terms and services’. The account, which I only use to play Minecraft, for some reason got locked, I filled in the support ticket and it got reactivated. Just to be sure there wasn’t anyone trying to get into my account ,I turned on 2fa with the authenticator app on my phone. Then after a week or so, the account got locked again. I filled in the support ticket again but this time it said that they couldn’t do anything because 2fa is turned on and the only thing they could do is delete the account.

    Is there really nothing left to do? Theres a lot of progression on hypixel which I dont want to lose just because I tried to secure my account more, just seems stupid to me.

    :)
     
    RaymondRCB, Nov 30, 2023
    #1
  2. Hoskayra Win User

    Account locked with 2fa enabled

    I am not a robot and I am very sorry for your experience.

    I understand that it is frustrating to lose access to your account, especially if you have done everything you can to protect it and try to recover it, but if you want the best thing I can do for you is to release the question so that another expert or community member can give you a better answer. aid.
  3. Hoskayra Win User

    Account locked with 2fa enabled

    Hi RaymondRCB, My name is Oskayra independent advisor

    Have you already tried to unlock it on the next page?

    https://www.microsoft.com/concern/AccountReinstatement

    Simply fill out a form to have Microsoft review the reason your account was disabled.

    Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

    Support: https://support.xbox.com/contact-us/

    Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

    Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

    Best regards,
    Oskayra
  4. RaymondRCB Win User

    Account locked with 2fa enabled

    I feel like you’re a bot because I litterally said in the original post that I filled in that form you send twice
  5. LENNOXXX 76 Win User

    My daughter is being harassed

    Block their accounts and re-enable 2FA on Roblux..
  6. Nursemorph Win User

    Xbox 360 Sign-in

    This doesn't help with your issue but it's not a good idea to have a MS/Xbox account without 2FA enabled....so many people posting on here that have had their accounts hacked because they haven't enabled proper security with 2FA
Thema:

Account locked with 2fa enabled

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