Account locked for no reason

Andrés Sainz · May 21, 2023

Hi, my main account was locked about 15 days ago and I have not received a response from Microsoft yet.

When I tried to sign in, I received a message saying that my account was locked and the only way to fix it was to fill out a form to request an appeal of the suspension. I filled out the form and received an email saying that my request was being reviewed, but after 15 days I still have not received a response.

I really don't know why the account was suspended in the first place, I only use it to play games on my Xbox with a Game Pass.

I'm starting to feel a bit desperate, all my game progress is there, and also my Game Pass time was running out. Microsoft won't let me create another account with the same email and I don't have another one. I have also tried contacting support via Twitter, but I get no response there as well. This is my last effort on this to be honest.

Has anyone solved this problem? What else can I do?

Regards

:)

XBF Houmaidi O

We recommend that you try again, up to two times per day. You may find more information or have remembered something that will help.

A customer support advocate will not be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates are not allowed to change account details or send password reset links.

You can always create a new account if you’re having trouble with the recovery request and try again later when you remember something new that might help.

Unixea

I have tried all of this it is saying i need go to aka.ms/complaincelock? I have filled the fourm out and the reply i got from 2days ago was an automated bot reply but an actually agent!

XBF Houmaidi O

Hello @Unixea!

Being locked out of your Xbox profile and/or your Microsoft account can surely be very frustrating and hopefully, the tips and tools we have available can assist you to get everything recovered. Sadly, we here on the forums lack the tools necessary to recover the account for you.

If you've already used our Lost Password Solution and have filled out the online account recovery form, you would have received an email confirmation, you should have then received a response to the request within 24 hours of the confirmation email. The email will would either provide a reset link for your password, or state that there was not enough information to process or verify your identity.

If you have not received either of those notifications, then it is recommended to fill out the online account recovery form again and attempt to provide further information concerning your account. I personally recommend that you follow the steps from the Lost Password Solution as best you can as this tool contains a lot of helpful tips and information regarding recovering your account successfully. This form is the fastest way possible to recover your account or reset your password.

Should you be referring to a lock directly on your Microsoft account/Outlook email rather than your Xbox profile, then I would alternatively recommend the support article Unlock your Microsoft account or Outlook email to unlock the account.

Go ahead and give the troubleshooting another try and please let us know the results.

Andrés Sainz

Is there any chance to delete this account to create a new one with the same email and pay the Game Pass again? I still have no response, I can't use my Xbox.

Andrés Sainz

Yes, I would love for that to happen, but it's been 15 days with no answer and I still can't use my Xbox or play my games.

Account locked for no reason