Account locked customer service is broken.

Hello eric rodriguez3,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us.

I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

These articles may help us with the recovery process.

Help with the Microsoft account recovery form - Microsoft Support

You forgot your Microsoft account username - Microsoft Support

How to recover a hacked or compromised Microsoft account - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello eric rodriguez3,

I understand your frustration with losing access to your account. However, this is an issue that we cannot resolve here in the community, as we do not have the authority or the tools to verify your identity or reset your password. The only way to regain access to your account is to fill out the Recovery form again and provide as much details as possible, such as alternate email addresses, phone numbers, security questions, recent contacts, and any other information that can prove that you are the owner of the account. I know this may seem tedious, but it is the only option available to protect your account from unauthorized access. I hope you can understand and follow this process. Thank you for your cooperation and patience.

There is no misconception i know its all automated… and the automated system is broken it doesnt work at all there is no way possible to elevate the account recovery proccess, there is no way to speak to anyone it is indefinitely on automated mode and automated mode is broken and will not give me MY ACCOUNT back. This is literally criminal how bad this customer service is.. u have time to message me on here with completely useless information but dont have time to fix a actual problem because apparently the leadership in this department would rather leave everything to robots that dont work and be lazy clowns … welp duces xbox

Hello Scott, sorry to hear you're having trouble.

I'm afraid that neither anyone here nor Xbox Support would be able to help with recovering the account. However, speaking from past experience you will more than likely need to attempt recovery quite a few times before regaining access to the account. You can read more about account recovery and required steps via this thread https://answers.microsoft.com/en-us/outlook_com...