Account Locked But My Number Doesnt Work

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Imogen, this forum is for public viewing and unfortunately, as independent consultants, we do not have access to some data and neither to your account, we cannot specify the real reason or accurately verify this issue of your account being blocked.

This could be because the account violated a Microsoft term of use and it is under investigation.

Account has been locked

https://support.microsoft.com/en-us/account-bil...

Reactivate an account that has been blocked

https://support.microsoft.com/en-us/office/reac...

i cant reset my console it will remove my original account that microsoft falsely locked and refused to unlock, my password doesnt work on it and hasnt for over a year i'd lose all games associated with that account so im definitely not doing that option

Ok, my number doesnt work either on the parcelforce site :S

i cant believe i trust xbox and microsoft you messed all my account, just in 1 month i want my money back please, my account have now like 5 problems! and you cant solve any so i thik you are doing this wrong,

Hey there, Chuo!

If you have changed your account to a region that those games are no longer available in, it is noted in our support article,
Change the Region of your Xbox Live Account, that:

Before you move your account, make sure that you’ve downloaded any avatar items, games, game add-ons, and video content that you’ve bought. No digital content is guaranteed to work after the migration, and there are no refunds if items stop working
because you change your account region.

Content you’ve bought may continue to work on any Xbox 360 device if the content has a valid license. If that content gets deleted or you change consoles, you may be able to redownload the content and reacquire a license for it in the new region, but some
content (mostly video content) is only allowed in certain countries and regions. This content may be blocked in your new region because of licensing or regional restrictions.

If you have content that isn't working, it's likely because of your region change, and we are unable to provide refunds for this.

It also seems that you have multiple billing accounts, so the Rewards team is unable to make deposits into your account. I've noticed
here that they had escalated this and offered you a work around; a couple weeks ago
here they let you know that your account was located in a region that Rewards is not available in and they will be unable to deposit into your account. That being the case, I suggest you
opt out of the Rewards program. If you sign up under a new account, you may be able to reach out to them and ask them to transfer your deposits that should have been made into this account.

If you have any further questions, please do not hesitate to reach out to us! We're more than happy to help clarify anything that may not be fully clear.