Account lock issue

• kolt • · May 25, 2023

I have been locked out from my microsoft account and i can't log in neither on microsoft or xbox, i have made an appeal on 2 of may and i haven't received an answer yet. Can somebody help me if they got the same issue, what do i do, go to an URL or something. I got my ticket number and everything

:)

Daft Badger

If your account is locked then i'd suggest phoning support for your region to see if it's locked due to a billing issue

ngocphi

the account is only locked till the prepaid token is issued sorry

ngocphi

@fung it does solve region locked issues

If you have additional issues like parental settings that's different

And unrelated to the ops issue

The only way to fix region locked issues is to match your account region to your actual region

JosefLBohorquez

I don’t know why your call is dropped. Could be an issue with the signal

If they locked your account you need to keep using the form locked account form.
If the form is not working, probably it’s because the account can’t be unlocked

Smwutches

Is your account set for the UK as well? If you're account region is set to the US, but you live in the UK, you will have issues downloading region locked content. Not all content is region locked which is why you would have no issues downloading some content
but not others.

Account lock issue