Account lock issue

Discus and support Account lock issue in XBoX Accessibility to solve the problem; Hello i got my Microsoft/xbox account locked and i can't login, i made an appeal 6 or 7 days ago and i haven't received a response yet, i want to know... Discussion in 'XBoX Accessibility' started by • kolt •, May 9, 2023.

  1. • kolt •
    • kolt • Guest

    Account lock issue


    Hello i got my Microsoft/xbox account locked and i can't login, i made an appeal 6 or 7 days ago and i haven't received a response yet, i want to know if there's any microsoft worker that could help me, they told me that takes up to 72 hours and im still without a response after 6 or 7 days. If i can get a customer service technician that would be awesome, if they can provide me a link for it. In any case, thanks

    :)
     
    • kolt •, May 9, 2023
    #1
  2. Darhyl Mayte Amizola Win User

    Account lock issue

    Thank you for your response.

    May I know when was the last time you submitted the ticket? If it's recent, wait up to 24 hours.

    If you still haven't received any response, kindly re-submit your account reinstatement request here at this link:

    https://www.microsoft.com/en-us/concern/reinsta...

    You will receive an update from a Microsoft Employee within 24 - 72 hours.

    Thank you so much for your time. I hope you have a great day!
  3. Darhyl Mayte Amizola Win User

    Account lock issue

    Hey there!

    Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

    If I may ask, may I know the exact error message upon attempting to sign in to your account on account.microsoft.com, please?
  4. • kolt • Win User

    Account lock issue

    I know but i haven't received an answer since 23 days, and they told me that it usually takes up from 72 hours. My question here is how much do i have to wait: https://answers.microsoft.com/en-us/xbox/forum/xba_profile-xbo_accmgm/how-long-does-microsoft-take-to-respond-an-account/f6dce858-9f36-4766-b4b7-93371edcc213
  5. Onyx Is Here Win User

    Account lock issue

    I'd say 23 days may be a bit of a long wait then. What I would suggest is to log in to https://support.xbox.com/contact-us and start a chat. When you get to a fellow Xbox gamer ask to be escalated to a Microsoft Advocate.

    Make sure you have your reference number from the previous conversation handy when you do this.
  6. • kolt • Win User

    Account lock issue

    Hello the problem i receive is that when i try to log in it just says this:

    [Your account has been locked

    We've detected some activity that violates our Microsoft Services Agreement and have locked your account.

    Unlocking your account

    To unlock your account, you'll need some additional assistance. Navigate to "aka.ms/compliancelock" and we'll get you to the right place.]

    I already made a ticket to review my account but as i said i haven't received a response yet
Thema:

Account lock issue

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