Account Linking to Playstation

Jamie Edwards2 · Nov 4, 2022

Hello,

I've been through a fair few posts about this but I'm yet to see anything that may help me;

I recently got a PS5, and bought Minecraft for it (intending to crossplay with my friends). I went to log in with my microsoft account and it says there's an error OR my account is linked to a PSN account already; the thing is I haven't personally linked my account with Playstation before and I can't seem to find a way to unlink it in either my Playstation or my Microsoft Account settings.

I'm unsure where to go or who to contact to get this resolved, and I really don't fancy making a whole new email just to play minecraft.

thanks.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jamie

Usually that message appears when you had an account linked to your PSN account.
And right now unlink a Microsoft account from a PSN account is not possible.

Is stated in the link below:
https://help.minecraft.net/hc/en-us/articles/36...

"WARNING Once a Microsoft account has been linked to a PlayStation:registered: account, neither the Microsoft account nor the PlayStation:tm: Network account can be associated with a different account. 

If you choose to unlink accounts, then purchases will be returned to the account which made the purchase. Even after unlinking, Microsoft and PlayStation:registered: accounts can only be re-linked to the original account."

If you're more than sure that you're using the correct account / you never linked an account previously
You can reach Mojang support to see if something can be done from their side
https://help.minecraft.net/hc/en-us/requests/new

Georges C.

Hello again, you can contact Xbox support through the link below, but they will give you the same information I gave you about "Consent" because the process of linking and unlinking accounts is the responsibility of the account owner.

TendedKibbles0

After reading that over, I've found nothing that solves my problem.

Kathy A.

Hello Isaiah Hernandez _859,

Thank you for posting in Microsoft Community.

To answer your question, there might be no other way to link another Microsoft account to your PlayStation account. However, you may try to reach out to PlayStation for assistance about your concern. As once the Microsoft account was linked to your PlayStation, you no longer be able to link another one, based on Minecraft support article:

Once a Microsoft account has been linked to a PlayStation™ Network account, neither the Microsoft account nor the PlayStation™ Network account can be associated with a different account.

You will not be able to link another Microsoft account to your PlayStation account.

Source: PlayStation® Technical Support FAQ | Minecraft Help

We hope for your understanding regarding this point.

Sincerely,

Microsoft Community Moderator

jason c_1068

The problem is I’ve never linked a PlayStation account to my Microsoft account

Account Linking to Playstation