Account Issues

Discus and support Account Issues in XBoX Accessibility to solve the problem; So my gmail acc got hacked the other day, the same gmail that I use to log into my Migrated MC Acc and i changed the password to my gmail but not my MC... Discussion in 'XBoX Accessibility' started by SadGamer27112w, Mar 6, 2022.

  1. SadGamer27112w
    SadGamer27112w Guest

    Account Issues


    So my gmail acc got hacked the other day, the same gmail that I use to log into my Migrated MC Acc and i changed the password to my gmail but not my MC acc which I didnt think about at the time. I had to reset my PC to get all the viruses off of it that they implanted and ever since then my same login has NOT worked and It says my gmail doesn't exist as a Acc when it did before with NO problems.

    I believe I just lost all my progress on every server; Months and months of hard grinding wasted because some **** wanted to hack me. I have 0 idea on how to get it back and I have no idea IF I can even get it back. I thought I was just tripping until I logged in with my only other 2 accounts that are saved on my main browser for that are Microsoft Accounts but don't have Minecraft purchased and they had completely different gamertags like I remember them having.

    Also as far as I know your email doesn't change when you Migrate so, my email had to have been hacked since it literally "doesn't exist" anymore when it did a few days ago and I was actively playing on it.. Ive already sent a report but I am really scared that I wont be able to get it back because I purchased the account on a Trustworthy 3rd Party and that they might not have the logs for my purchase..

    I sent them a screenshot of what my buyers sent me (the Order ID, the price, the date purchased the old username and pass with my semi-old in-game name mastasnip which is now Mastasnip) BUT I really don't know if it is enough and IF it isn't, I will be 100% quitting MC because I have a few years worth of progress and even things ive bought that I wouldn't be able to get back because of something out of my control. Please if you have any advice or if an admin sees this I'd love to get my account back.. Tnx...

    Edit: Btw this account is just a TEMP one to say this because this truthfully hurts...

    :)
     
    SadGamer27112w, Mar 6, 2022
    #1
  2. XBLRewards8 Win User

    Issue With Account

    Hello jarheadbodog,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  3. Lapsa - The Sabot-Fo Win User

    Account issues.

    Thanks every-one for your help, I managed to get it working.
  4. DigitalAssassin Win User

    Account issues

  5. THEOWENKILLER Win User

    account issues

    You are silver,you need to buy gold.
  6. Nathan Roberts (Sunk Win User

    Account Issues?

    Hey there, Boric

    Changing account information

    If your unable to change your account information through your Xbox One console, then please head over to
    https://account.live.com and sign into your Microsoft account. You will be able to change your bank and billing information through that link, and it will save on your Microsoft Account. This should update
    onto your Xbox One account, as the Xbox Account gets this information from your Microsoft Account.

    You can also change your account information through the Xbox website here:
    https://account.xbox.com

    Please note, because your accessing sensitive information, you may get greeted by a security challenge when logging onto the websites. This is normal, and it is Microsoft's way of making sure it is you (The account holder/owner) that is wanting to access
    this information.

    Also, if you are wanting to change your bank and billing information, but have an active membership on your other payment method, you will be able to add a different payment option but you won't be able to delete the old payment option unless the subscription
    expires on it. This also goes for any other subscription that is using that payment option, so if your wanting to delete any payment options and find you can't. Please check to see if you have any active subscriptions.

    If you find you do, you will need to make sure you turn off auto renewal. For all subscriptions for your Microsoft account, you will find these through the first link I provided to you at the top.

    Not able to log into my account

    Please delete your account from the Xbox One console, then do a hard reset. Once the Xbox has shut down, please power the console back on and re download your Xbox profile back onto your Xbox One. This should then, hopefully, allow you to sign back into your
    Xbox account.



    I hope this helps you get back onto your Xbox Account, and change your information.

    Regards,
Thema:

Account Issues

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