account is having problems

For information about your ban and to see about submitting a case review, you would need to go to
http://enforcement.xbox.com

Use of profanity is a violated of the code of conduct even if you are just talking to friends.

Use of profanity is a violated of the code of conduct even if you are just talking to friends.

and that’s perfectly understandable except I’m not the only one and I know worse people but how come I’m the only one to get nailed?

Hi Logan, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what s the exact error that you're getting is whenever you're trying to log in to your account?

Hello Qusai,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you are having problems with your account. It sounds like your account was hacked and your email was changed without your permission. We take account security very seriously and we want to help you recover your account as soon as possible.

To recovery your account, what we highly suggest is contacting Xbox Live Support so you can provide some information to verify your identity and ownership of the account. You can reach them on this link: Contact us | Xbox Support

By the way, just a friendly reminder please do not share any personal or sensitive information on this forum, such as your passwords, credit card numbers, or email addresses.



We appreciate your understanding and cooperation.

Sincerely,



Microsoft Community Moderator

Hello Menace!

I would have your parental unit follow the steps in the following article to add you back onto your Family Plan:

Add or remove Gold Family Pack members

Let us know if you have any more questions!