Account Info is correct, but still says I need to update it!

Discus and support Account Info is correct, but still says I need to update it! in XBoX Rewards & Social to solve the problem; My account has said it needs an update for YEARS now, and I'm not getting my deposits. My account info is ACCURATE. Could I please get my points... Discussion in 'XBoX Rewards & Social' started by Cobalt Robot, Jan 16, 2017.

  1. Cobalt Robot
    Cobalt Robot Guest

    Account Info is correct, but still says I need to update it!


    My account has said it needs an update for YEARS now, and I'm not getting my deposits. My account info is ACCURATE.

    Could I please get my points deposited? Thanks!

    :)
     
    Cobalt Robot, Jan 16, 2017
    #1
  2. vVv ORION
    vVv ORION Guest
    Rewards Deposits

    It says I need to update my billing info on my account but it is correct. The information is correct. Please deposit my credits. Thanks
     
    vVv ORION, Jan 16, 2017
    #2
  3. dflorc
    dflorc Guest
    Update Billing Information error

    Got a large deposit of reward credits waiting, but it says i need to update my account and billing info. I have checked and it is all correct. Any help ?
     
    dflorc, Jan 16, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Account Info is correct, but still says I need to update it!

    Hello Cobalt Robot,

    Unfortunately, we have not received a fix for the error described on your previous post at (Credits not being deposited since April 2015).
    We need the assistance of this payment operations team because we do not have full access to the billing account database that this error is occurring on. When we query this database for information on the billable account you would like your deposit in, this
    database either returns nothing, or multiple billable accounts. Since we need to know the specific billable account you are intending to receive your deposit into, we abort the process rather than risk placing your deposit into a mystery account that may not
    even exist. We apologize for the inconvenience that this issue is causing.
     
    XBLRewards8, Jan 17, 2017
    #4
  5. XBLRewards8 Win User

    Account Info is correct, but still says I need to update it!

    Hello Cobalt Robot,

    Unfortunately, we have not received a fix for the error described on your previous post at (https://forums.xbox.com/en-US/thread/2d7dfcea-d9eb-4373-9f97-27f192b96d96).
    We need the assistance of this payment operations team because we do not have full access to the billing account database that this error is occurring on. When we query this database for information on the billable account you would like your deposit in, this
    database either returns nothing, or multiple billable accounts. Since we need to know the specific billable account you are intending to receive your deposit into, we abort the process rather than risk placing your deposit into a mystery account that may not
    even exist. We apologize for the inconvenience that this issue is causing.
  6. Pablito Lemos 7 Win User

    rewards points are not depositing, says profile needs updating

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
  7. BxLegendary Win User

    xbox rewards account needs updating?

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
  8. Pablito Lemos 7 Win User

    Where are my rewards

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
  9. XBLRewards8 Win User

    Account Info STILL needs updating!!

    Hello IntenseSeverus,

    We responded with why this is occurring on your previous post at (https://forums.xbox.com/en-US/thread/8D18621F-4983-4464-9C8D-932B4FE93AB8). What is occurring is that
    your billable account information is not being properly communicated to our deposit process, which is causing the deposit to fail when it cannot determine which billable account to deposit into. At this point in time, we have still not received a resolution
    from the other team currently working on this issue. We apologize for the inconvenience that this issue is causing. In the meanwhile, we will continue to attempt a deposit into your account.
Thema:

Account Info is correct, but still says I need to update it!

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