Account hijacked (hacked)

Hey Popsykle, I am so sorry to hear about this case, as I'm sorry that there hasn't yet been an official support response in this thread until now. I definitely want to see to it that you get your points. It appears that you recently logged a call with support
about those points--did they indicate that they're being looked into, or that you'll be contacted back soon? Also, it appears that you should have been provided a LIVE subscription code. Please let me know if you don't have it handy.

You are stuck. You won't be able to play on that gamertag at all. The content is locked down also. I created a new account and will just play on that and be happy if my account shows back up one day.

What have you done in the interim? Did you just start another account and begin playing on that one?

There isn't any way to get at least my account reactivated so i can play while they do this? Cringing since I was a fart away from prestiging in MW3. I mean at this point I would pay for another if I could at least access all my stuff and get my gamertag.
This is crazy.

Here is what you should do. Nothing that you haven't already done. The ball is in their court. And it's day 45 for me so you can kiss the hope of getting it back within 21 days goodbye. It's just not happening boss. Buckle up because it's a long bumpy road.

I finally got my account back today. It took over 11 weeks and 15 calls to get the account back and I wasn't even refunded back to my original MS point balance. This was by far and away the worst experience I have ever had with any customer service, issue,
etc. in my life. Microsoft you def lost a customer on this one, utterly horrible experience. Their SLA of 3 - 6 weeks is a REALLY BIG LIE. Oh and I was given my account back 3 months later I was also notified that my xbox live is now up for renewal...wow.