Account help....

Discus and support Account help.... in XBoX Games and Apps to solve the problem; Hi, so im in need of help. I have an old Xbox live aacount under my dad's Microsoft account(email) and a new Xbox live account under my Microsoft a... Discussion in 'XBoX Games and Apps' started by ClaytonBram, Sep 12, 2017.

  1. ClaytonBram
    ClaytonBram Guest

    Account help....


    Hi, so im in need of help.

    I have an old Xbox live aacount under my dad's Microsoft account(email) and a new Xbox live account under my Microsoft a account(email). Is it possible to get my old Xbox live account under my new email?

    :)
     
    ClaytonBram, Sep 12, 2017
    #1
  2. thomo
    thomo Guest
    thomo, Sep 12, 2017
    #2
  3. Jack Le
    Jack Le Guest
    Help. My account got hacked

    My account has been banned from communications because someone hacked my account. Please help me.
     
    Jack Le, Sep 12, 2017
    #3
  4. MattyMidway
    MattyMidway Guest

    Account help....

    So, If I'm understanding your question, you have a gamertag tied your dad's email address that you want to tie to your email address instead, right?

    In theory, as long as you have access to both accounts, you should be able to change the associated email addresses(s). You'll need to login to your old Microsoft account (dads) and change the primary email alias to the new email address you want to use.
    Before you can do that, you will need to login to your new account (with the email you want to use) and change the primary email alias to some other email account you have. Then, have your dad login to his account and change the primary email alias to the
    email you want to use instead. He would be forfeiting his account to you, but that is the only way to keep the old gamertag with your new email address. Keep in mind, if he is the primary account over a family of Microsoft accounts, this would transfer everything
    to you... in theory.
     
    MattyMidway, Sep 13, 2017
    #4
  5. Boombaa Win User

    Account help

    Hi,

    No one will be able to help for this here, your friend must connect to the Enforcement site and raise a case review if he is eligible.

    And by the way as he is responsible for his account, it doesn't matter if someone else was able to use it, the suspension will probably not be lifted.
  6. Smwutches Win User

    Help with Account

    An account suspension would not suspend any other accounts on the console, but a console ban would. Console bans would not be listed on the enforcement site and there is no way to contact the enforcement team regarding them. You can try contacting support
    to see if they can check for a ban and to find out how long it is. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. Daft Badger Win User

    Account help.

  8. Daft Badger Win User

    Account help.

  9. Photonimus Win User

    Account help

Thema:

Account help....

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