Account has been locked.

Daniil Liubov · Apr 9, 2025

I registered an account just few days ago. Didn't added number or additional email to it yet. Only reason for me having account is playing Minecraft. So i bought the game, but on the next day i received message about my account locked status. When i tried to unlock account, system asked me my number to get verification code, i provided my number and got message that says "try another verification method". But the problem is - there's no other method. All the options i have been suggested it's looking on those absolutely useless "helpers" and "account troubleshooting" windows. There's no help. I can't find where to contact with actual human to help me instead of putting me into useless chat with AI.

:)

Mario.H.P.

Hello, Daniil! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

For this cases Microsoft offers a tool where you can fill out a form to recover your account using an alternate email address where Microsoft can contact you directly and help you in the recovery of your account.

This is the form you can fill out to recover your account:

https://account.live.com/acsr

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Kiesey

Hi,

Being locked out of your Xbox profile and/or your Microsoft account can surely be very frustrating and hopefully, the tips and tools available can assist you to get everything recovered.

If you've already used our Lost Password Solution and have filled out the online account recovery form, you would have received an
email confirmation, you should have then received a response to the request within 24 hours of the confirmation email. The email will would either provide a reset link for your password, or state that there was not enough information to process or verify your
identity.

If you have not received either of those notifications, then it is recommended to fill out the online account recovery form again and attempt to provide further information concerning your account. I personally recommend that you follow the steps from the
Lost Password Solution as best you can as this tool contains a lot of helpful tips and information regarding recovering your account successfully. This form is the fastest way possible to recover your account or reset your password.

Should you be referring to a lock directly on your Microsoft account/Outlook email rather than your Xbox profile, then I would alternatively recommend the support article Unlock
your Microsoft account or Outlook email to unlock the account.

Regards,

ANOMALYEXE

Where did you buy the game keys

Renatodibi

Hi.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I inform you that here in the community, we are all users and do not have access to your data and account. We can only offer you advice based on our knowledge and experience.

I'm sorry that your account has been blocked. It seems that the code delivery did not succeed. If so, my first advice would be to refrain from attempting to access your account for at least 24 hours.
In case you want to attempt to log in again, I recommend doing so from an alternative browser or clearing the cache and browsing history of the one you are using.

Additionally, you should try contacting official support. Here is a link to follow a procedure for being unable to access your account. Based on my knowledge, I believe you will need to fill out the account recovery form, but it's best for official support to guide you on how to proceed.

https://support.microsoft.com/home/contact?linkquery=I can't sign in to my account

Further information about blocked account at
https://support.microsoft.com/accou...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

I hope I've been helpful.

Kind regards
Renato

Amne31a

Aye, How I am gonna speak to them while I am in china and they are over the us? please dont tell me that is the only way

Account has been locked.