Account has been locked for 2 weeks, requested to unlock a week and a half ago. How much...

I have not been suspended or banned??? They just keep locking my account and I have to get a code sent to a phone every time. How is that getting banned? I have called Xbox support 4 times over the last 2 and a half weeks and they claim it has been passed
to someone else. And that I would hear from them within 3 days. That was over 2 weeks ago. If my account was banned I wouldn't be able to log into it at all. So how am I banned? I am not

Hopefully it fixes achievements from weeks and months ago too and not just from the recent Live outage. I've been sitting on a locked perk achievement in Wolfenstein that should have unlocked two weeks ago.

If it has been 2 weeks, then I might be worried. When you called did you fill an unauthorized access report? If so did they give you a reference number? Call back, use the reference number, and verify that the account was locked and unlocked, or whether
it was never locked to begin with.

My clan stuff is also locked but I appear to have gained clan XP and currently showing as level 3, and has been for a week now. I pre-registered my clan months ago and the members are showing, so hopefully next week it will unlock, and it should have more
options than at present

I have asked for a refund several days ago and its almost been two full weeks of not getting a refund!!

There should be no hold up on the refund since it was an accidental purchase made by my son, please revert and refund the payment that has been approved several weeks ago

So im confused. Did you request the refund several days ago or 2 weeks ago? Just asking since you mention both several days and 2 weeks so a little contradictory.