Account has been hacked by whomever has my old phone number and Microsoft won't let me back in

Discus and support Account has been hacked by whomever has my old phone number and Microsoft won't let me back in in XBoX Accessibility to solve the problem; Hey, So I had my phone number changed a few months back and recently I guess someone got access to my old phone number and locked me out of my... Discussion in 'XBoX Accessibility' started by Jamosaur, Sep 18, 2022.

  1. Jamosaur
    Jamosaur Guest

    Account has been hacked by whomever has my old phone number and Microsoft won't let me back in


    Hey,

    So I had my phone number changed a few months back and recently I guess someone got access to my old phone number and locked me out of my account. I was only able to successfully reset my password once and every other time my request is getting denied. Microsoft has no support whatsoever with this and I am panicking because all of my private data is there and I keep getting notifications that they are pulling my data nut Microsoft has no other way of helping me access my account.

    This is ridiculous for a tech company. As a company that stores private data, it should be a requirement to have a working live support whether phone or online. But their phone tells you to go to the website and there's no option to get a live support agent. Highly disappointed and if I can't get back into my account I will be having my cards removed from Microsoft and will not be using these products moving forward. Thank goodness for Google docs and having an actual support team.

    :)
     
    Jamosaur, Sep 18, 2022
    #1
  2. Assassin-7DEB02B5-24 Win User

    Was your account "hacked" or stolen? Let's start a count.

    I seriously think people need to look past the immediate "My Xbox Account Was Hacked". If you followed the Terms of Service as required and provided Microsoft valid billing (name, address, phone number) information, a credit card (last four digits appear)
    for payment -- then whomever accessed your account now has all this information.



    Calling around to some credit card companies 1-800 numbers and putting in the last four + zip code can get you a plethora of information you can work on/work with.



    Thanking Microsoft for resolving your UA and returning your account should *hopefully* but not *likely* be the last of your worries. All someone has to do is sit on this information for a few months, let it die down, and then go back at you again -- all
    depending on their motives and whims... and well beyond your control.
  3. ApsidalBog1860 Win User

    My account has been hacked

    My son's account has been hacked too. I'm getting the run around from Microsoft. They help me reset the password only to find out that the hacker has changed my email contact and the phone number associated with the account. I've tried doing the option where
    u don't have access to any of these, and it says that I'm not allowed to do that at this time.
  4. Sagaroth Win User

    An Old Account Has Been Hacked!

    You can try this phone number if you're in the US.

    800-469-9269

    But I'm not sure it works. The best solution is to request a callback via the site.
  5. c56bd229-2931-4729-a Win User

    An Old Account Has Been Hacked!

    That is not working... No one is online to chat. I need to speak with a LIVE person!
  6. H3PA80R Win User

    An Old Account Has Been Hacked!

Thema:

Account has been hacked by whomever has my old phone number and Microsoft won't let me back in

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