Account Has Been Completely Hacked... Any Hope?

FinlayJRSY · May 27, 2024

To preface, I wasn't entirely sure which product to put this post under, but the circumstances of my question arose from gaming.

My entire Microsoft account was hacked about two hours ago whilst I was on Minecraft.

The email and password has been changed, meaning it has been completely compromised by somebody. I don't know what to do to get it back now. I tried to use the recovery process twice now today, but despite giving Microsoft my address, credentials and information on my previous password, all I got was an email telling me that the information I was given was not "sufficient enough".

In all honesty I feel a bit like crying about it lol because amongst the other things associated with my Minecraft account are Flight Sim. 2020, Word and Excel. Is there anything else I can do? Is there a phone number or special email that can help? Thank you.

(ps: the account used to create this post was used on an account i have made purposely to post on this forum)

:)

bowski477

If you've already tried the recovery process and that didn't work, at this point you can only contact official support for anything further. https://support.xbox.com/en-US/help/subscriptions-billing/

Lubomir Kubas1

I'm sorry to hear that the problem persists, those are the only options. 1. Fill out the form. 2. Contact support. This is only a Microsoft community forum, where we are members and players like you, therefore we do not belong to Microsoft. The ones who can really help you are the support.

okay, i have contacted support and they said they can't recover it. is there anyone who can?

Daniel Gill_354

I'm sorry to hear that the problem persists, those are the only options.

1. Fill out the form.
2. Contact support.

This is only a Microsoft community forum, where we are members and players like you, therefore we do not belong to Microsoft. The ones who can really help you are the support.

Daniel Gill_354

Hi Lubomir K! I hope you are well, delighted to be able to offer you my help!

I'm sorry to hear that someone stole your account. In such cases, the only thing you can do is submit a recovery form. If you can still perform actions with your email, you can fill out the recovery form and the responsible team will help you recover your account.

Form: https://account.live.com/acsr

In case you have filled out the form and this did not help you at all, the only thing I would recommend is to contact support by message (live chat) or by call since they can help you, here it is only a help forum from the Microsoft community where we are all players like you, therefore we do not have access to this type of information to recover accounts.

Support: https://support.microsoft.com/contactus/

Here in the following link you can find the phone numbers depending on the country where you live:

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If this information is useful to you, let me know, otherwise I'll be happy to help you!

Best regards,
Daniel.

Lubomir Kubas

I'm sorry to hear that the problem persists, those are the only options. 1. Fill out the form. 2. Contact support. This is only a Microsoft community forum, where we are members and players like you, therefore we do not belong to Microsoft. The ones who can really help you are the support.

I tried both of those steps. they said that security details have been changed meaning it is out of control of support to change the security details. What can i do to get it back?

Account Has Been Completely Hacked... Any Hope?