Account Hacked, tried everything I could

Discus and support Account Hacked, tried everything I could in XBoX Accessibility to solve the problem; So my account got hacked, and my password and email got changed, so I couldn't log into it. I went to the support page of microsoft, did all the things... Discussion in 'XBoX Accessibility' started by KaloyanTodorov, May 27, 2022.

  1. Account Hacked, tried everything I could


    So my account got hacked, and my password and email got changed, so I couldn't log into it. I went to the support page of microsoft, did all the things it suggested, changed my password, but when I went to check the account activity I needed a code, that was sent to the email of the hacker (not mine), so I cannot access it, neither can I change the email (due to same issue). If anyone has any suggestions or knows a way I can talk to an employee about this, I would apreciate it.

    :)
     
    KaloyanTodorov, May 27, 2022
    #1
  2. KaloyanTodorov Win User

    Account Hacked, tried everything I could

    Yeah, that's what happend just now, so I have to do the account recovery again, and they'll do it again, an so on and so forth
  3. Lucas Lauer Win User

    Account Hacked, tried everything I could

    But not sure if you will need to wait 30 days to do this too.
  4. KaloyanTodorov Win User

    Account Hacked, tried everything I could

    I did fill out the form, and changed my password, so I can log onto my account, but I can't change the email on the account (because it's not mine), whenever I try to it wants to send an email to the hackers mail, not mine, and when I say that I don't have access to this email (technically I don't) and try to change my security info it says 'You Can't do that again just yet' and that I can't do it for another 30 days. I can't really wait, because they will take it back, it's their mail on the account, any ideas on how I may proceed?
  5. Lucas Lauer Win User

    Account Hacked, tried everything I could

    You can try to add 2 factor authentication to the account by receiving a code to your phone or by the Microsoft authenticator app. This way, when the hacker will try to change your password or any security info, he will need to get the code from your phone (which he will not have access).

    Do you know how to do it? I can teach you if you want.
  6. KaloyanTodorov Win User

    Account Hacked, tried everything I could

    Yeah, I thought so, what I'm worried about is that he can just keep switching the password, because he has the email on the account, so let's hope that doesn't happen, thank you for all your help, I hope you will have a great day!
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Account Hacked, tried everything I could

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