Account Hacked — Primary Alias Changed and Recovery Ignored

Hello, and welcome to the Xbox Community! I just want to clarify that we're not able to directly assist with account or login issues, but we can offer troubleshooting help and guidance whenever possible.

When you log in at this link: https://account.microsoft.com/, do you see the message "This account doesn't exist"?

Thanks but I already got into touch with some support agents and it's in into queue for the escalation process now. But yes your links did help to get help from Microsoft. Thank you very much. Now I am just hoping to get my account back

Nope, Microsoft doesn't care about it at all. They just showed me a big fat L and said: "hahaha no we can't do that because we are a multi-billion dollar company and we don't care about your problems so if you wanna play the game buy it again." So I bought the games anyway again. Thankfully, the minigames I played in Minecraft had a co-op with my friend who helped me get my previous items back. But almost all my friends are lost where I played the minigame because I ain't able to contact them

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

First try to recover your account:

https://account.live.com/acsr

You can found useful information about recover the compromised Microsoft account in the following link:

https://support.microsoft.com/en-us/account-bil...

HI,

I tried to recover from the link you have mentioned but it says that the "account doesn't exist"