Account hacked microsoft not doing anything

lachland · May 4, 2020

OK.

the service shown by MS is just plain disgusting and pathetic. My MS account was hacked and MS confirmed that. They stated that a lot of my security information has been changed, apparently meaning they can suspend the account but not give it back to me.
I have done the questionnaire, i have done the recovery process i have done EVERYTHING, i dont need a script, i need a person to explain to me WHY they wont give my account back!!!!! Can you not check the information before the changes were made which would
verify i OWN the account?? This is extremely poor service.... It is like talking to a brick wall.

Here is the email i got:

Account security is a top priority at Microsoft and we have a team dedicated to investigating and validating fraudulent activity. The account and billing activity associated with your Microsoft Account was
thoroughly reviewed by our fraud team and we can confirm there was unauthorized access to your account. Unfortunately, during the investigation process, we found that your security Information has been changed.

Unfortunately, when security features are updated on an account, we are unable to assist with an account recovery as these types of updates and/or removal are completely out of control of customer service.
We are unable to make any changes to the security information on the account due to security protocols set up and the acceptance of the Microsoft Services agreement when the account was created.

The only option we have is to permanently suspend this account to prevent any further use. At this time, we have successfully suspended this account and this will remain on indefinitely. If there are any unauthorized
charges on your account, please contact your financial institution to dispute the charges as fraudulent.

Thank you for your understanding and patience during the investigation of your account.

:)

Tezzarrific

did you ever game share with anyone

lachland

nope, only used this account to play sea of thieves

Darhyl Amizola

Hi Otto! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Nursemorph

You should still be able to use the account recovery process as it just asks for a working email:

"You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative."

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form

FlamingoQuasar

To DarkLink: I tried the speed test and compared it to the recommended stats. Mine are way below those levels. Anything I can do besides contacting my ISP?

Vibro: The email account associated with that account (wee988) was hacked into, and Microsoft deleted it.

Account hacked microsoft not doing anything