Account hacked kind of but I still have access to the number what do I do?

Right so basically. There is a discord server stealing people's information. I can give you information about this server and who the owners are because they are hackers and have been scamming people to give them their microsoft emails, not even the passwords but just the emails and their minecraft username. I can even provide the email they changed my account to. I have loads of proof that I own the account too. Who do I contact about all of this? This is urgent. I can give any information needed but I cannot lose this account.

Hi Gabriel! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

Based on your description and since the hacker has already replaced your email address associated with your Microsoft account, this means that the hacker has complete control over your account. Even if you can request a security information change, the hacker will be able to cancel the request through his email address.

The only best option is to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I cant do either. You need the account access to be able to login to unlock. If I could do that this issue would be resolved. The account was not locked because of me or anything I did. Problem still lies in the fact that the number acossiated with the account is the wrong number and the AI wont allow a proper password reset due yo someone else hacking/locking me out of my account. I know my password. This helps nothing.

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

I totally understand that you have filled out the account recovery form multiple times to no avail but this time please be guided with the instructions on how to answer the recovery form.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations in which our e-mail account with personal information, contacts, messages and even our documents are actually a little more delicate.

Sad to say, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security information up to date and use different passwords on all platforms.

I'm a user just like you, and there's not much to do, I believe you'll have to contact account support and see if there's any alternative with Microsoft's information security team.

You can contact him by following the thread tips below:

https://answers.microsoft.com/en-us/xbox/forum/...

I'm rooting here for you to find an alternative.

Hope this helps. Hugs!