Account hacked-games and subscriptions lost.

Multiple attempts daily for hackers to log in but security was updated to include two step verification when gamertag name and games and subscription lost so log in unsuccessful. I am Able to log in but it’s to the new account that was made using my email with new gamer tag etc.

If the account is still linked to my email is there a reason it cannot be recovered. I’d purchase a $100 game the day before……. Very frustrating!

Hi Rochaze,

Thank you for reaching Microsoft Community. We appreciate for sharing your concern with us.

We're sorry to know that your account was hacked. Will you double check if you have signed into the right account where your subscriptions are? See this thread If you think your account has been hacked - Microsoft Community. How I wish I can do something for you to get your gamertag and purchases back. But unfortunately, we don't have ways to restore your purchased games and subscriptions. You may log on to https://account.live.com/Activity and see activity information if someone access your Microsoft account.

Keep safe!

Kind regards,

Lavenia

Hi Rochaze,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Respectfully,

Lavenia

also this is not the email that was on the account i changed everything as soon as i realized what happened

my sons x box was hacked by someone he met online somehown they removed me as the administrator, but i authenticated myself and almost had his permissions removed and then it logged me out and it was like a brand new account when i logged back in i tried to recover the account without luck. i have the ids if both of the x boxes tregistered tyo my son as well as the the thiefs gamertag....and under his gamer tag it still says my full name also before i was removed, they purchased a new gamertag, while still on my account, i dont know what the new gamertag is can you please help? thank you

James Harger

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jaime, I'm sorry about what happened to your son's account, however in these cases of account hacking the ideal is to try to recover them by the account recovery form.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...